Claims Assistant

Job Category Claims Purpose of the Job The purpose of this job is to provide administrative support and overall assistance to Claims Examiners. This position ensures the timely payment of benefits and administration of claims in compliance with state law. Essential Duties and Responsibilities Delivers basic to intermediate administrative support to Claims Examiners. Contacts insured or other involved persons to obtain necessary information to process claim. Documents conversations or information on the ERP system. Organizes work with Examiner, using a computer to enter, access, search and retrieve data. Stays current with diary tasks and procedural changes. Imparts exceptional customer service to internal and external customers. Provides information to insureds, injured workers or provides referrals to outside vendors as requested by the Examiner. Processes claims for indemnity payments and state‑mandated forms. Processes non‑medical payments. Assists Claims Examiner with complete post‑claims resolution and related administrative projects. Schedules appropriate medical appointments, calculates mileage and sends appointment letter reminders. Interacts with nurse on case management regarding return‑to‑work status. Supports Claims Examiners in the preparation, processing and monitoring of payments. Supervisory Responsibilities This role does not have supervisory responsibilities. Education and Experience High school diploma or general education degree (GED) required. Minimum 1 year of related experience and/or training; or equivalent combination of education and experience. Certificates, Licenses, Registrations None required. Knowledge and Skills Basic understanding of office procedures. Solid customer service, phone and time management skills. Intermediate Microsoft Office Suite: Outlook, Word, Excel, PowerPoint, and ability to learn ERP software. Excellent data entry, strong attention to detail and ability to prioritize assignments. Ability to read, write and comprehend simple instructions, short correspondence and memos. Mathematical skills: addition, subtraction, multiplication, division, fractions, decimals, rate, ratio, percent and interpreting bar graphs. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Physical Requirements Office environment – no specific or unusual physical or environmental demands. Employees are regularly required to sit, walk, stand, talk, and hear. Work Environment This position operates in an office environment and requires frequent use of a computer, telephone, copier, and other standard office equipment. Benefits Competitive benefits package, with generous medical, dental, and vision plans. 401(k) retirement plan with company match. Bonus potential for all positions. Paid time off and paid holidays throughout the calendar year. Learning and development support. Equal Opportunity Employer ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law. #J-18808-Ljbffr