ServiceNow Architect

Job Description

Job Description

Position Summary

SD Solutions is seeking an experienced ServiceNow Architect to support the Internal Revenue Service (IRS) IRWorks enterprise ServiceNow environment. The Architect will provide technical leadership, enterprise architecture, platform governance, solution design, integration architecture, and modernization support across a complex, multi-module ServiceNow ecosystem. The ideal candidate has extensive experience designing and governing enterprise-scale ServiceNow solutions in Federal environments and possesses a ServiceNow Certified Technical Architect (CTA) credential.

Key Responsibilities

• Lead enterprise ServiceNow architecture, technical design, and platform strategy.
• Develop scalable solutions aligned with ServiceNow best practices and out-of-the-box functionality.
• Provide architecture across ITSM, ITOM, ITAM, CMDB/CSDM, CSM, HRSD, SPM, SecOps/GRC, and other enterprise ServiceNow capabilities.
• Establish architectural standards and review proposed customizations and deviations from out-of-the-box functionality.
• Design ServiceNow integrations with internal and external systems using REST/SOAP APIs, IntegrationHub, MID Servers, OAuth, SAML, LDAP, and related technologies.
• Develop and maintain solution, integration, data, and infrastructure architecture documentation.
• Provide technical oversight for ServiceNow developers, administrators, and third-party development teams.
• Support ServiceNow upgrades, releases, platform optimization, and roadmap development. 
• Design secure, scalable ServiceNow environments supporting Federal security and operational requirements.
• Support CMDB architecture and implementation of ServiceNow Common Service Data Model standards.
• Evaluate emerging ServiceNow capabilities, including Now Assist, Generative AI, and Agentic AI.
• Participate in architecture reviews, technical governance, Agile planning, and executive briefings.
• Support platform performance, availability, security, and Filing Season readiness.

Required Qualifications

• 8+ years of ServiceNow / Enterprise Service Management architecture experience.
• At least 2 years supporting Federal Government environments.
• Demonstrated enterprise ServiceNow solution architecture experience.
• Strong experience across ITSM, ITOM, ITAM, CMDB/CSDM, and related ServiceNow modules.
• Experience designing complex ServiceNow integrations and enterprise integration patterns.
• Strong understanding of REST, SOAP, OAuth, SAML, LDAP, MID Server, JavaScript, Glide APIs, Flow Designer, and IntegrationHub.
• Experience with platform governance, security, scalability, performance optimization, and architecture reviews.
• Ability to communicate technical architecture effectively to both technical and executive stakeholders.

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, Information Systems, or a related field preferred.

Required Certifications

ServiceNow Certified Technical Architect (CTA) - Required

Preferred Certifications

ServiceNow Certified Master Architect (CMA)

ServiceNow Certified System Administrator (CSA)

Relevant ServiceNow Certified Implementation Specialist (CIS) certifications

Key Technical Skills

ServiceNow Architecture | ITSM | ITOM | ITAM | CMDB | CSDM | IntegrationHub | MID Server | REST/SOAP | JavaScript | Glide APIs | Flow Designer | ServiceNow Security | Platform Governance | Now Assist | GenAI

Security / Access

Must be capable of obtaining and maintaining IRS MBI / Tier 2 Moderate Risk suitability. Current or prior IRS MBI is strongly preferred.

Ideal Candidate Profile

An enterprise ServiceNow architect who can operate as the technical authority for a large Federal ServiceNow ecosystem and has experience balancing out-of-the-box functionality, platform governance, integrations, security, scalability, and mission-critical availability.