Case Manager Lead

Job Description The Case Manager Lead is an important leadership role that supports team performance, case outcomes, and operational consistency within the firm’s personal injury practice. This position oversees a team of case managers and plays a key role in guiding productivity, maintaining high standards of client service, and contributing to the continued growth and scalability of the department. While the role is performance-focused, it is equally centered on collaboration, coaching, and continuous improvement to ensure both team success and positive client outcomes. Key Responsibilities Lead, manage, and develop a high-performing team of senior case managers Support monthly settlement performance and contribute to achieving departmental KPIs and targets Conduct regular one-on-one meetings, coaching sessions, and performance evaluations to support team growth Monitor pipeline activity, case progression, projections, and outcomes to ensure steady progress Promote accountability to productivity, quality, and client service standards in a supportive and structured way Oversee the full lifecycle of case management, including client communication, negotiations, documentation, and settlements Address escalated client matters with professionalism and ensure timely resolution Review performance data and provide insights to help identify trends and opportunities for improvement Help maintain quality control standards through audits and process oversight Identify operational gaps and collaborate on workflow improvements and efficiencies Support the development of internal talent and contribute to building future leadership within the team Participate in hiring, onboarding, and training of new team members Ensure adherence to firm policies, legal standards, and internal procedures Work Environment Full-time, on-site position based in Miami Lakes, FL Fast-paced environment with clear goals and performance expectations Collaborative team setting focused on results, continuous improvement, and client outcomes Requires the ability to manage multiple priorities and adapt to evolving business needs Occasional weekend availability may be needed based on business or training requirements Benefits Competitive salary ($85,000 – $125,000 annually) plus bonus opportunities Performance-oriented environment with opportunities for advancement Ongoing professional development and leadership growth Collaborative, team-focused culture with meaningful impact Opportunity to contribute to a growing, nationally expanding law firm Qualifications Minimum of 2+ years of management experience in a performance-driven environment Minimum of 2+ years of experience in personal injury law, including settlement negotiations Proven track record of leading teams and achieving performance goals Strong leadership, coaching, and team development skills Data-driven mindset with the ability to analyze metrics and inform decision-making Excellent communication and interpersonal skills Experience with case management systems (Litify preferred) Proficiency in Microsoft Office (Excel, Word, Outlook) Highly organized with the ability to manage multiple priorities effectively Bilingual (English/Spanish) preferred but not required Additional Information Paid Time Off: All employees who work 30 hours per week and above qualify for Paid Time Off. You will accrue a total of 4.62 hours per pay period for a total of three (3) weeks per year. Health Benefits: All employees who work 30 hours per week and above will be eligible for benefits starting on the 1st day of the month following their start date. The firm covers a fixed amount which typically covers 40 - 65% of the employee premium, depending on the selected plan. The medical insurance plans include options for national coverage and free mental health services. There are also dental plans (with unlimited coverage) and vision plans to choose from at the employee’s expense. Disability Benefits: All employees who work 30 hours per week will have Short-term and Long-term Disability benefits, paid for by the firm. Life Insurance: For all employees who work 30 hours per week and above, the firm provides 1X earnings life insurance coverage paid for by the firm. In addition, you will receive a Firm paid accidental death and dismemberment benefit that matches your life insurance coverage. Supplemental insurance options include Critical Illness, Accident, Cancer, Hospital Confinement Indemnity insurance, Term Life insurance, and Whole life insurance. Retirement: All employees who work 30 hours per week and above qualify for the 401(K) plan. After the employee completes one year of service, the firm will match 100% of the first 3% of employee contributions and 50% on the next 2%, with immediate vesting. Your talent, skills and experience will be rewarded with a competitive compensation package. #J-18808-Ljbffr jobr.pro