Operations Specialist

Operations Specialist

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

This position is represented by the OPEIU union and is subject to the terms and conditions of a collective bargaining agreement.

Job Overview:

The Operations Specialist will serve as the primary point person for the office front desk and will assist with all operations functions in the Denver office. As the first face for clients and guests in the office, the Operations Specialist provides a warm welcome, responsive communication, and maintains office security protocol. This is a challenging position that requires strong organization and communication, creative problem-solving, personal initiative, and the ability to work well in a multicultural, fast-paced environment. This position is in-person at the IRC in Denver office, Monday to Friday.

Major Responsibilities:

Front Desk Management

• Welcome and greet clients and guests in-person and over the telephone.
• Maintain a welcoming, clean, and safe reception environment for clients and other visitors.
• Receive and route phone calls coming in on the main office line; answer questions or refer inquiries on to other team members as needed.
• Assist with training and supporting operations volunteers to ensure coverage for front desk operations and administrative tasks.
• Document front desk processes and procedures to ensure they are current and inform any changes.

Safety and Security (S&S)

• Support day-to-day S&S-related needs.
• Coordinate immediate incident management in reception area. Report S&S incidents involving covered persons in accordance with established protocols.
• Assist in the development and implementation of office-specific S&S resources, including the provision of S&S briefings to new staff and covered persons.

Information Technology (IT)

• Support the management of IT and communications infrastructure, including the proper tracking and communication of hardware and software-related matters.
• Provide ongoing support and communication related to IT support, troubleshooting, and escalation.
• Work with Denver Operations team and HQ IT team to support any internet or telecommunications service disruptions, liaising with local internet and telecommunications service providers.

Supply Chain

• Assist with supply orders in accordance with supply chain and financial compliance guidelines and coordinate servicing and repairs as needed.
• Assist with office inventory needs, including contributions-in-kind (CIK), storage, tracking, and reporting.
• May support with vendor billing/invoices in partnership with Finance team.
• Assist with fleet management in accordance with established protocols.
• Assist with on- and off-site storage needs.

Facilities Management

• Support coordination of repairs and improvements with vendors and property managers as needed.
• Assist with offsetting up workspaces, building access and other operational support related employee lifecycle needs.
• Support smooth functioning of office infrastructure, including but not limited to communications, mail distribution, equipment and services.
• Assist with planning and coordinating office events and meetings.
• Monitor reception area, classroom, meeting rooms, kitchen, and bathrooms to ensure they are clean, safe, and in working order for daily business needs.

Job Requirements:

Work Experience: One or more years of relevant work experience in office administration; administration, customer service or facilities management experience preferred.

Demonstrated Skills and Competencies:

• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Excellent customer service skills; comfortable working with individuals with limited English proficiency.
• Highly organized self-starter with demonstrated problem-solving and follow-through ability, and proven success in managing multiple priorities under pressure.
• Strong analytic problem-solving skills with attention to detail.
• Ability to troubleshoot basic IT issues.
• Excellent verbal and written communication skills as well as an overall ability to be clear and concise in all communications.
• Strong organizational and time-management skills; proven ability to prioritize and deliver on time in a demanding, fast-paced environment.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) required.

Education: Bachelor's degree preferred.

• Language Skills: Fluency in English required. Fluency in one or more additional languages relevant to current client populations strongly preferred.

Compensation: ($24 - $25) Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Working Environment : Standard office working environment. This position in-person at the IRC in Denver office, Monday to Friday. Occasional evening and weekend work may be required

Professional Standards

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.