CRM Solution Architect, Patient Support Services

Job Responsibilities:

• Lead the design and implementation of Salesforce Health Cloud platform, including architecture design patterns, technology decisions, and alignment of services across partners and internal platforms.
• Understand and define the architecture for large-scale Patient Support Programs (PSPs), including the patient journey, patient case management, and patient engagement.
• Ensure alignment with Enterprise architecture strategy and adherence to governance standards.
• Translate business and technical requirements into an architectural blueprint and design specifications.
• Responsible for the strategies, processes, and logic to integrate partner services into the overall program (ex. - Benefits Verification, Co-Pay, Dispense, etc.)
• Support teams of specialized professionals in large-scale programs to successfully deliver projects focused on the patient services domain.
• Provide architecture direction and oversight of SF Health Cloud implementations and integrations using Snowflake, Informatica, AWS S3, Python, and related technologies.
• Collaborate with key stakeholders to understand solution requirements as well as business and technical challenges.
• Participate in the supplier selection process, evaluating the usefulness and cost of products and making appropriate recommendations
• Conduct hands-on Proof of Concepts (PoCs) to swiftly verify the feasibility of solutions and present PoC outcomes to technology and business stakeholders.
• Streamline and simplify the existing patient solution architecture, deliver reusable services, enhance overall system performance, and identify cost-saving opportunities.
• Proactively identify and capitalize upon opportunities to share/re-use existing components where possible.
• Collaborate with enterprise and domain architects as well as cross-functional teams to ensure complete and operable solutions that align with business processes.
• Identify and communicate business, application, and technical risks associated with application implementation.
• Working closely with project management and delivery teams to review and mitigate any architecture related issues and risks during project execution and lifecycle.
• Create/maintain architecture artifacts, C4 Model diagrams, and documentation, updating as necessary, and communicating changes clearly and professionally.
• Provide expert knowledge of technical and application architecture to the various development teams.
• Create and maintain current and target-state architecture roadmaps aligned with business needs.
• Manage individual workload and deliver on agreed-upon milestones and date commitments.
• Communicate effectively, professionally, and routinely with project team members and the solution architecture team regarding project progress/status and any significant design hanges/challenges.
• Safeguard the integrity and confidentiality of protected health information (PHI) by ensuring strict adherence to security protocols and privacy standards.
• Ensure Patient Services Agile Dev/Ops alignment to architecture implementation in a compliant and consistent manner.
• Stay current with industry trends and best practices and evaluate and recommend emerging CRM technologies.

Skills:

• Salesforce certified Application and System Architect preferred.
• Extensive experience in architecting solution using Salesforce OmniStudio. Excellent knowledge of building scalable integrations using Integration Procedures, building custom UX using mniScripts & Data Raptors.
• Extensive background in designing, developing, and optimizing Salesforce HealthCloud applications, including understanding of FHIR data integrations, data privacy and security, consent anagement.
• Excellent written and oral communication skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders.
• Proven ability to translate functional requirements into technical/solution design, ensuring alignment with business goals and objectives.
• Experience providing consumer or patient-facing technologies, understanding the unique challenges and requirements of delivering solutions in this space.
• Experience with GxP, HIPAA, and GDPR regulations and the ability to ensure compliance with these regulations in the design and implementation of patient solutions.
• Experience in encryption, data masking and data anonymization techniques
• Detail-oriented, customer-driven, and able to work well across time zones on a global team.
• Ability to work collaboratively as a team player, fostering a positive and productive work environment.
• Demonstrated professional and reliable behavior, consistently delivering high-quality work and meeting deadlines.
• Hands-on knowledge of current technology standards/trends coupled with a desire to continually expand personal knowledge/skills
• Experience executing cloud-native technologies and API Strategies
• Strong experience with agile-based development methodologies, with direct experience as a Solution Architect preferred.
• Bachelor's degree in a relevant field.

Education/Experience:

• Understanding of the life sciences/pharma industry and its specific data architecture requirements.
• Experience in relevant SF technologies such as Marketing Cloud, Veeva Meeting/Events, Service Cloud Voice, and Advanced Therapy Management
• Experience with public cloud services such as AWS and Azure.
• Experience with data warehousing platforms, specifically cloud-based Snowflake
• Experience in creating (C4) architecture models to visualize and document the software architecture of systems.
• Experience with data analytics and visualization platforms like Microsoft PowerBI / Tableau.
• Familiarity with AI/ML capabilities.
• Familiarity with Source Code Management and DevOps Tools such as AutoRabbit, GitHub, Terraform, etc.
• Experience with Informatica iPaaS