MA / Customer Service Rep

Overview

Job Duties

A professional multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician.


Responsibilities

Essential Functions
• Take patient's vital signs. Prepare patients for the provider's care. Assist with patient examinations or treatments.
• Correctly document all entries in the medical record, either electronic or hard copy, to include signature, date and time.
• Administer medication as directed by and under the direct supervision of licensed physician.
• Observe and report patients' signs or symptoms. Collect routine laboratory specimens as directed by the provider.
• Administer basic first aid.
• Participates in performance improvement projects.
• Participates as an active care team member in the coordination of patient care.
• Provides a standard of excellence as it relates to customer service for patients, staff members, and other customers.
• Additional duties as assigned - May travel to other clinics under additional duties


Qualifications

Experience Requirements

1 year Medical assistant preferred

2 years Clerical/customer service experience -ideally in a health care related industry preferred

1 year One year experience with third party payors and computer experience for in

putting data and reviewing patient demographic material preferred

Education Requirements

High School Diploma or GED required

Certification/Licensure

Certified Medical Assistant (CMA) required within 6 months

Basic Life Support (BLS) required at time of hire

Medical Terminology Certificate preferred at time of hire

** Additional Details **

A requirement of having completed an MA program that is accredited by the National

Commission for Certifying Agencies, a national or state medical association, or an agency

approved by the board.

UFJPI is an Equal Opportunity Employer and Drug Free Workplace