Wellness Consultant Team Lead

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Training & development
• Wellness resources

Elevate the Lives of the People We Touch

At Massage Heights Kingwood, we believe wellness begins with extraordinary people. Every guest deserves more than an appointmentthey deserve a personalized wellness journey that leaves them feeling renewed, cared for, and on Cloud Nine.

As a Wellness Consultant Team Lead, you'll coach Wellness Consultants, create exceptional guest experiences, and drive sales performance through leadership, accountability, and inspiration. If you're passionate about developing people and achieving measurable results, we'd love to meet you.

Benefits & Perks

• Competitive hourly pay
• Commission and leadership bonus opportunities
• Career advancement and leadership development
• Paid training and ongoing coaching
• Beautiful spa environment
• Complimentary monthly massage or facial
• Wellness treatment and retail discounts
• Massage Heights Family Fund assistance
• Positive, team-focused culture

Schedule

• 68 hour shifts
• Retreat open 7 days a week
• Flexible scheduling based on business needs
• Some evenings, weekends, and holidays required

Position Summary

Partner with the Retreat Director to deliver exceptional guest experiences, coach Wellness Consultants, and support daily operations. This role combines leadership, sales coaching, guest service, and operational excellence to achieve performance goals.

Key Responsibilities

Leadership

• Lead by example with professionalism and accountability.
• Coach, motivate, and develop Wellness Consultants.
• Foster a culture of teamwork, recognition, and continuous improvement.

Sales & Guest Experience

• Coach consultative selling and personalized wellness journeys.
• Drive memberships, retail, enhancements, rebooking, and guest retention.
• Monitor KPIs and provide real-time coaching.
• Resolve guest concerns with professionalism and empathy.
• Promote services, memberships, retail products, and seasonal offerings.

Operations

• Support opening and closing procedures.
• Maintain retreat presentation and operational standards.
• Assist with inventory, compliance, and daily documentation.

Success in This Role

You'll be successful if you:

• Deliver exceptional guest experiences
• Develop high-performing Wellness Consultants
• Grow memberships and revenue
• Improve guest retention and rebooking
• Maintain operational excellence
• Build a positive, accountable team culture

Qualifications

• 1+ year of leadership experience in retail, hospitality, wellness, fitness, or customer service
• Proven sales and coaching success
• Strong communication, organization, and conflict-resolution skills
• Comfortable working with performance metrics and technology
• Positive attitude with a growth mindset

Our Leadership Philosophy

At Massage Heights Kingwood, leaders coach rather than manage. We believe every guest interaction is an opportunity to create a meaningful wellness journey. Every recommendation should be thoughtful, every conversation genuine, and every guest should leave feeling like they've reached Cloud Nine.

Massage Heights is a nationally recognized massage and skincare franchise with locally owned Retreats dedicated to helping people live healthier, happier lives. We are committed to creating a workplace where team members feel valued, supported, and inspired to grow.

Apply today and help us Elevate the Lives of the People We Touch.