Staff Site Reliability Engineer

Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit

ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings.

At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here.

Role Overview

The Staff Site Reliability Engineer, Infrastructure role is building a high-scale infrastructure team responsible for owning environments with thousands of nodes. Candidates must have experience operating at this scale and leading infrastructure through significant transformation—especially moving from monoliths to scalable microservices and platform/API architectures.

Our current team is shifting from reactive support to proactive engineering. Our product demands reliability and we need someone who understands what that truly means. You’ll help unify a complex infrastructure stack, build systems that guide application teams toward best practices, and drive cross-functional efforts across product, app, and integration teams.

If you've led large-scale growth, know how to turn infrastructure chaos into scalable systems, and can show others what "good" looks like—we want to talk.

The position will work from our Mountain View, CA office five days per week.

Responsibilities

• Execute on the transformation from monolith to scalable microservices (API/Platform focus).
• Drive initiatives to continually improve reliability, with a deep understanding of the implications of each “9.”
• Architect systems and write code that enables application teams to adopt best practices by default—not by instruction.
• Integrate and unify diverse infrastructure components into a cohesive, scalable platform within a massive tech stack.
• Design observability, reliability, and CI/CD frameworks to support growth and operational excellence at scale.
• Collaborate cross-functionally with product, application, and integration teams to align infrastructure direction with business goals.
• Provide technical leadership to shift the team from reactive support to a proactive, strategic function.
• Mentor and guide a team of 6 engineers while shaping the direction of infrastructure engineering.

Minimum Qualifications

• Bachelor's degree in Computer Science or related field of study.
• At least 10 years of hands-on coding experience in building internal platforms/tools to support developer experience and operational best practices.
• At least 5 years of experience in cloud platforms—GCP preferred, AWS acceptable; cloud engineering background required.

Preferred Qualifications

• Proven experience scaling infrastructure in environments with many thousands of nodes.
• Track record of leading architectural shifts from monolithic systems to microservices in large-scale environments.
• Deep knowledge of reliability engineering and high-availability systems; able to articulate the impact of increasing the number of 9s.
• Strong understanding of first-party infrastructure integration and unifying disparate systems.
• Familiarity with observability, CI/CD tooling, and infrastructure automation.
• Experience at large-scale tech companies (Google, Meta, Amazon, etc.) or equivalent environments highly preferred.
• Strong cross-functional collaboration skills and the ability to drive infrastructure alignment across engineering orgs.

The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role.

ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.

Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.

Mountain View, CA Pay Range

$217,565—$260,000 USD

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.