Retail Banker I - Shirley (7-Day Location)*

Retail Banker I – Shirley (7-Day Location) Work Location: Shirley, New York, United States of America Hours: 40 hours per week Pay Details: $24.25 – $32.50 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Job Description The Retail Banker I is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist customers with their banking solutions and needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help customers achieve their financial goals and optimize their relationship with TD. **Location note:** This location is open 7 days per week. Candidates must have full 7‑day availability. Depth & Scope Proficient in products, services and routine transactions to identify opportunities to educate on Bank products and services to customers and/or refer them to appropriate team members or internal Bank partners, while ensuring a positive customer experience. Broad knowledge of the full product suite, services and processes of the business area; low to moderate complexity/risk. Establishes and nurtures customer relationships by consistently displaying product knowledge, actively listening to customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral. Makes product recommendations based on customer needs and highlights product features and benefits that support customers through challenging times and life events, save time and money, and exceed their needs. Utilizes customer relationship management tools to proactively identify customer solutions and lead‑focused outbound sales activities. Independently resolves customer issues, errors and problems, escalating when necessary. Builds working relationships with customers and explains detailed and/or complicated information. Requires full proficiency gained through job‑related training to perform a range of activities. Participates in customer outreach, servicing and advice activities to deliver on our unexpectedly human promise. Engages in conversations with customers about loan products and facilitates the application intake. Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry). Education & Experience HS Diploma or GED. 1+ years’ experience working with customers and/or sales in any capacity (volunteering, education, military experience preferred). Preferred: Teller experience. Must complete teller training upon hire to take customer transactions. Demonstrated ability to engage in customer conversations while educating them on products and services. Organizational skills to handle multiple tasks in a fast‑paced environment. Excellent communication skills with ability to be concise, clear and consistent. Ability to schedule and prioritize work. Ability to work independently and within deadlines. Sound judgment in decision making and effective problem solving. Proficient in Microsoft Office. Notary License (Preferred). Customer Accountabilities Delivers legendary experience by helping customers, building relationships, and delivering service and advice. Understands and supports the Bank's Customer Service Strategy; delivers customers end‑to‑end advice, providing consultative support and proactive insights & recommendations. Serves as a customer advocate in improving customer financial confidence, providing resolution, proactive tips and insights on saving time & money. Consistently executes appropriate behaviors to deliver a legendary customer experience that is unexpectedly human in the store. Engages in lobby leadership by orchestrating customer flow, warmly welcoming, discovering initial needs and guiding customers appropriately. Educates customers on self‑service options that meet their needs. Acts as a point of escalation for customer questions or concerns. Performs teller transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to operational policies. Considers the impact of decisions on the well‑being of TD, its customers and stakeholders. Acts as a brand champion both internally and externally. Recognizes transaction needs and educates clients on self‑service channels including digital options. Brings a genuine self and turns each banking transaction into a personalized interaction, one customer at a time. Shareholder Accountabilities Ensures compliance with operational activities in accordance with company guidelines and regulations such as the Bank Secrecy Act and Patriot Act. Participates in daily operations to ensure alignment with TD’s risk framework. Applies operating policies and procedures. Supports the timely and accurate completion of business processes and procedures. Escalates non‑standard or high‑risk transactions/activities as necessary. Ensures documentation is accurate and consistent with relevant rules and regulations. Ensures due diligence to support the accuracy of all customer transactions/activities. Complies with the Bank Code of Conduct. Contributes to operational objectives and drives an operationally sound location. Adheres to all risk and control policies/procedures. Employee/Team Accountabilities Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues. Supports the team by continuously enhancing knowledge/expertise and participating in knowledge transfer. Participates in personal performance management and development activities. Keeps others informed and up‑to‑date about the status of projects and day‑to‑day activities. Contributes to a fair, positive and equitable environment that supports a diverse workforce. Acts as a brand ambassador for your business area/function and the Bank. Utilizes feedback through coaching to demonstrate stronger performance. Establishes relationships with partner bankers to make effective referrals. Collaboration with team members to contribute to the success of the team and organization. Seeks opportunities to improve delivery of work with high attention to quality standards. Takes ownership of career and aspirations, continuously developing skills. Positively embraces change. Adheres to TD’s shared commitments and code of conduct expectations. Engages in advancing an inclusive culture reflecting TD’s diversity agenda. OCC Language This position falls within the definition of Loan Originator and Mortgage Loan Originator as defined under Regulation Z and the SAFE Act. Must be eligible for employment with a covered financial institution under Regulation Z standards. Must be eligible for registration as a registered mortgage loan originator with the NMLS. Required: satisfactory results on a criminal background check and a credit report check. Physical Requirements Never: 0 %; Occasional: 1–33 %; Frequent: 34–66 %; Continuous: 67–100 %. Domestic travel – Occasional. International travel – Never. Performing sedentary work – Continuous. Performing multiple tasks – Continuous. Operating standard office equipment – Continuous. Responding quickly to sounds – Continuous. Sitting – Frequent. Standing – Frequent. Walking – Occasional. Moving safely in confined spaces – Occasional. Lifting/Carrying (under 25 lbs.) – Occasional. Lifting/Carrying (over 25 lbs.) – Occasional. Squatting – Occasional. Bending – Occasional. Kneeling – Occasional. Crawling – Occasional. Climbing – Occasional. Reaching overhead – Occasional. Reaching forward – Occasional. Pushing – Occasional. Pulling – Occasional. Twisting – Occasional. Concentrating for long periods of time – Continuous. Applying common sense to standardized situations – Continuous. Reading, writing and comprehending instructions – Continuous. Adding, subtracting, multiplying, and dividing – Continuous. Benefits Our Total Rewards package includes base salary, variable compensation and incentive awards, health and well‑being benefits, savings and retirement programs, paid time off (Vacation PTO, Flex PTO, Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Accommodation TD Bank is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at View email address on click.appcast.io with your full name, best way to reach you, and the accommodation needed to assist you. #J-18808-Ljbffr Mission+