Customer Service Hiring Event

Customer Service Hiring Event

Pay from $26 to $38 per hour with significant growth and earning potential!

Dial into a customer service career at Uline! From impressive employee benefits to strong training and development, we are committed to your long-term success. Join the team behind the legendary service our customers love sign up for an interview at Uline's upcoming hiring event!

Date: Thursday, October 22nd

Time: 1 PM to 3 PM

Positions:

• Customer Service Representative - English and Bilingual Spanish Openings Available!
• Customer Service Representative - Overnights
• Customer Service Team Lead - English and Bilingual Spanish Openings Available!
• Customer Service Management Trainee

Location: 12354 Uline Way, Kenosha, WI 53144

Recognized on Forbes list of America's Best Large Employers four years in a row!

Registration is preferred, but walk-ins are welcome.

24/7 operation - Various shifts available with set schedules.

Translation assistance is not offered. Must be proficient in English to follow verbal and written instructions and safety policies.

Why Customer Service at Uline?

• Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.
• Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.
• Make a Difference: Deliver legendary service by identifying effective solutions that support our customers' business needs.

Customer Service Representative

Days - From $27 to $32 per hour - includes $2 shift differential

Overnights - From $29 to $34 per hour - includes $4 shift differential

Bilingual Spanish - From $26 to $30 per hour - must be fluent in verbal and written forms

Position Responsibilities / Minimum Requirements

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.
• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Customer Service Team Lead

From $33 to $38 per hour

Position Responsibilities / Minimum Requirements

• Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.
• High School diploma or equivalent required. Bachelor's degree preferred.
• 3+ years of customer service experience.
• 2+ years of experience in a leadership / supervisory role preferred.
• Effective communication skills.
• For Bilingual Spanish roles - must be fluent in verbal and written forms.

Customer Service Management Trainee

From $29 to $34 per hour

Position Responsibilities / Minimum Requirements

• Master all aspects of customer service management through a comprehensive hands-on training program.
• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
• Review department procedures and standards to identify areas for improvement.
• Bachelor's degree.
• Strong track record of customer-focused service, teamwork and attention to detail.
• Prior leadership / management experience is a plus.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled