Senior Cisco Voice Engineer

Cisco Collaboration Engineer

We are seeking a Cisco Collaboration Engineer to support our diverse voice platform. The Engineer will be given a high degree of autonomy in daily operations and activities to support VoIP infrastructure solutions in a multi-location and multi CUCM cluster environment. This role will have oversight, administration, and troubleshooting of telecommunication equipment, LAN/WAN protocols and circuit provisioning. The incumbent must become acclimated to the company's applications, telecommunication systems, VoIP integration, and is able to manage changes within the environment and its effect to related cross-project initiatives.

The primary responsibility for this role is supporting large telephony infrastructure, including designing, installing, troubleshooting, administrating, maintaining enterprise-scale Cisco CUCM solutions, Cisco Media Gateways (SIP, Analog, POTS), Cisco Telepresence VCS and VCS Expressways, and SBC / CUBE Routers (SIP Trunks). Excellent working knowledge of Cisco CUCM 14.X, UCCX, CUC, IM&P, Telepresence and Expressway, configuration, and operation, including additional 3rd party products that integrate with Cisco solutions. Excellent working knowledge of network systems such as TCP/IP, OSPF, VLAN, Spanning Tree, SNMP, RADIUS, DNS/DHCP, SIP, MGCP and VoIP protocols. Excellent working knowledge of Cisco UCS, VMware, vSphere, Windows and UNIX/Linux. Ability to work with or become immerse in Cisco Routers & Switches (stacking), Nexus 7K & 5K, Cisco ISR/ASR. Working knowledge of E911 solutions and technical administration. Must have in-depth knowledge debugging experience related to voice communications protocols. Should have working practical knowledge of network monitoring and administrative tools. Effective oral and written communications skills with the ability to convey complex technical issues in business terms. Ability to build relationships, to communicate and work with all levels of management, vendors, and other internal and external groups and customers and exhibit positive influence at all levels. Availability to consult, assist and/or perform after-hours support and participate in on-call rotations. Ability to work independently. Strong customer support skills.

The Cisco Collaboration Engineer will provide advanced level enterprise wide VOIP services and support this includes but not limited to product design, recommendations, evaluations, testing, troubleshooting, and configuration/implementation duties. We are seeking a self-motivated Engineer that will proactively seek out deficiencies and/or tasks to maintain operational efficiency. The primary responsibility is the engineering, maintenance, and support of Cisco Unified Communications platform across an enterprise environment. Resolve Cisco UC Manager 14.x problems through research, installation and customization, network administration, and network management support. Implement and maintain all aspects of the VOIP network infrastructure (i.e. Cabling-Racking/LAN/WAN/WLAN/VoIP/VPN/Network Security). Supports telephony systems infrastructure, hardware, and software, including analysis, planning, provisioning, upgrading and day-to-day operations. Supports E911 platforms, voice recording servers, paging systems, and other various voice related applications. Performs support for SIP Gateways, and Cisco CME/SRST Gateways. Perform analysis of Dial plans, call routing, translation patterns, and varies telephony related architecture. Participate in interdepartmental project groups to collaborate on activities, communicate issues, obtain approvals, resolve problems and/or maintain specific level of knowledge pertaining to new developments, and new task efforts. Document engineering standards and proposals or recommendations for voice or network designs and engineering changes. Update Voice/Network Drawings using Microsoft Visio. Maintain strategic relationships with Operating company partners and vendors. Research industry guidance, frameworks, and best practices. Assess emerging network technologies and make recommendations to information technology management.

Education/Experience: Bachelor's in computer science or related technology with 10 years of relevant technical experience OR 15 years of voice network related experience. Expert knowledge providing engineering and/or support for, VoIP, Telephony, Video Teleconferencing and Collaboration and operations in an enterprise environment. Hands on experience with voice applications, Dial Plans, Call Routing, Translation patterns, Voicemail, Recording and Monitoring. Savvy understanding of telephony and network protocols, SIP, MGCP, SRTP, DNS, DHCP. Hands on scripting experience ie Python, Json, API integration, etc is a strong plus.