Patient Account Representative - Billing

Patient Account Representative - Billing

Our Patient Account Representative team is growing! As a Patient Account Representative you will be following on claims and resolving denials. You will communicate with patients, and insurance companies to answer any questions related to insurance claims filed. After on-site training (up to 90 days) is complete and competency in DMOS process is established, this position works from home. You have the ability to come into the office on short notice. This position is a full-time Monday thru Friday position. At this time, we can only accommodate remote workers within the state of Iowa.

Here's What You Can Expect

• Following up on claims and resolving denials when necessary.
• Review claims and make any necessary adjustments before closing the claim file.
• Answering questions about outstanding balances, insurance coverage and patient questions regarding accounts. Be able to work remotely as a part of a small, close-knit team of professionals you can rely on who works alongside to create an experience we can be proud of.

What We're Looking For

• Calm. Ability to communicate calmly and provide professional support to employer, patient and payer questions on incoming claims or payments.
• Curiosity. You practice the art of listening, asking clarifying questions, and avoiding interrupting others.
• Independent workers. You know how to keep yourself focused and when to ask for help.

Why DMOS?

• Reliable schedule with no on-call hours.
• Friendly, fun and dedicated peers.
• Outstanding 401(k) with an annual company profit sharing contribution (even if you don't participate in the match program).
• Health, dental, and vision insurance including 6 paid holidays and a generous PTO accrual program for full time staff to earn up to 22 days a year.
• We'll celebrate 70 years of orthopedic care in 2025!

Qualifications

Education: H.S. GED or Diploma or better.

Experience: Preferred 1 year: Health Insurance Processing, 1 year: Medical office - clerical.