Telecom Customer Service Representative

Technical Help Desk Representative

The Technical Help Desk supports U.S. Bank clients with their commercial credit card programs by providing technical assistance through phone, email, and chat to ensure a positive client experience with our online commercial card management platforms. We are seeking a dedicated and experienced Technical Helpdesk Representative to support and guide our valued clients while delivering exceptional technical support. This role combines hands on client assistance with system walkthroughs, troubleshooting, complex issue escalations, follows up with users to ensure problem resolution, and after hours support responsibilities.

As the Technical Help Desk Representative, you will play a vital role in ensuring service excellence by completion of daily tasks, and resolving complex issues. You will maintain documentation of all activities and become a contributor to the successes of the team.

This team operates a 24-hour, 7 day a week support center model. The Technical Helpdesk Representative will be covering the swing shift of 1pm 9:30pm and rotating weekend shifts after the completion of trainings.

This role is responsible for supporting Federal Government accounts and requires passing a post-employment screening administered by the General Services Administration (GSA) which includes criminal and background checks.

Basic Qualifications:

• High school diploma or equivalent
• Two to three years of experience as a Telecommunications CSR

Preferred Skills/Experience:

• Two or more years of experience within customer service or technical support
• Well-developed verbal and written communications skills
• Proficient computer skills using a variety of software packages including Microsoft Office applications
• Effective problem-solving and negotiation skills
• Experienced at resolving difficult customer calls

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.