Mutuels Supervisor

Job Details Job Location: GRAND PRAIRIE, TX 75050 Position Type: Seasonal Job Shift: Vary General Definition Trains clerks in policies, procedures and job duties and assists patrons as needed. Essential Job Functions Supervises employees in a fast-paced environment and enforces policies and procedures Trains clerks in policies, procedures and job duties Listens to customer complaints, examines situation, and resolves problems to promote good public relations Summons security personnel as needed to assist with conflicts Handles taxable wagers and monitors and monitors scheduling and breaks for Mutuel clerks Finds appropriate answers to any patrons’ questions Dependability, good attendance, and occasional overtime required May be required to work evenings, weekends, or holidays as scheduled Performs other duties as assigned Qualifications & Education / Training Associates degree from two-year college/university or 2 years of related experience and/or training Two years of business operation experience required, including two years of management experience Knowledge, Skills and Abilities Job-related experience with increasing levels of responsibility Possess strong organization and leaderships skills with a focus on meeting customer needs Basic math and cash handling skills highly important Ability to motivate and supervise department personnel Ability to maintain records and complete reports as required Excellent written and oral communication skills required, including problem-solving and conflict resolution Ability to interact positively with employees and the general public Ability to plan ahead to ensure that resources are effectively and economically allocated Ability to use good judgment, including grasping and assessing the facts of a situation and draw correct conclusions Ability to prioritize time so that work is accomplished on a regular basis Reliable and committed to meeting schedules and deadlines Ability to select and develop staff to meet accepted standards and departmental objectives Ability to demonstrate initiative, including being proactive and resourceful, and working independently with minimal supervision Ability to think constructively and search for ways to improve processes Ability to win confidence and gain respect through consistent demonstrations of personal courtesy, tact and timely responsiveness Ability to recognize the need to coordinate effort; be reliable in following through on requests and commitments Ability to foster an environment that nurtures collaboration, teamwork and mutual respect Ability to prioritize, multi-task and be flexible Ability to work as part of a team, work with interruptions, and work with detailed information/data Previous managerial/supervisory experience is preferred Previous experience as a Mutuels Clerk is preferred Basic computer skills such as word processing and/or spreadsheets preferred Training Will complete departmental and company-wide trainings in a timely fashion when required Licenses/Certifications/Other Must be able to pass a background check and receive a license or permit from any Regulatory Agency if applicable to perform the essential job functions Texas Racing Commission License (TXRC) Physical Requirements Strength Sedentary to medium workload Stand, sit and walk consistently Will be required to lift up to or over 20 pounds or exert occasionally over 50 pounds Movement Will consistently be required to touch, feel, stoop, bend, kneel, climb, reach Will use office equipment Auditory Frequently speak and articulate Noise levels will be varied from moderate to heavy machinery levels Environmental Exposure to weather and extreme elements are minimal Minimal exposure to horses within close proximity #J-18808-Ljbffr GLOBAL GAMING SOLUTIONS LLC