Patient Coordinator - Physical Therapy Office
Body Harmony Physical Therapy
Job Description
Job Description
Body Harmony Physical Therapy, PLLC in New York City is a physical therapist owned private practice located in the downtown NYC area, specializing in Pelvic Floor Rehabilitation and Orthopedic Rehabilitation.
Overview: The Patient Care Coordinator plays a crucial role in ensuring the smooth and efficient delivery of healthcare services to patients. They serve as a liaison between patients, healthcare providers, and administrative staff, coordinating various aspects of patient care to optimize patient satisfaction and outcomes.
Responsibilities:
- Patient Communication and Support:
- Interact with patients in-person, over the phone, or via email to schedule appointments, answer inquiries, and provide assistance.
- Address patient concerns, complaints, or issues promptly and effectively, ensuring a high level of patient satisfaction.
- Interact with patients in-person, over the phone, or via email to schedule appointments, answer inquiries, and provide assistance.
- Appointment Scheduling and Coordination:
- Manage appointment schedules for healthcare providers.
- Ensure proper documentation of appointments and follow-up activities in electronic medical records (EMR) systems.
- Manage appointment schedules for healthcare providers.
- Insurance Verification and Billing:
- Verify patients' insurance coverage and eligibility prior to appointments.
- Assist patients with insurance-related inquiries and billing issues.
- Medical Records Management:
- Ensure compliance with healthcare regulations and patient confidentiality guidelines (e.g., HIPAA).
- Facilitate the transfer of medical records between healthcare providers as needed.
- Care Coordination and Referrals:
- Collaborate with healthcare professionals to coordinate patient care across multiple specialties and settings.
- Monitor patient progress and follow-up on referrals to ensure timely and appropriate care delivery.
- Collaborate with healthcare professionals to coordinate patient care across multiple specialties and settings.
- Patient Education and Advocacy:
- Advocate for patients' needs and preferences within the healthcare system, ensuring they receive comprehensive and personalized care.
Qualifications:
- Previous experience in healthcare administration, patient services, or retail and customer service roles.
- Strong communication, interpersonal, and organizational skills.
- Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
- Compassion, empathy, and a patient-centered approach to care delivery.
** We will train and mentor the right candidate**
Hours: Mornings Starting at 7:30 am, Flexible regarding number of hours
Vacancy posted a month ago
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