Service Technician - Alton

The Service Technician is responsible for providing timely and friendly service to all PSG locations, while repairing all VGT and Coin Operations equipment across their assigned route. Essential Responsibilities This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service Understand and adhere to all company standards, policies, and procedures Completes required training and development objectives within the assigned time frame Projects a positive image of the company at all times Ability to collaborate and work within a team-oriented environment Ability to accurately prioritize, organize and complete multiple tasks Handle Slot Machine malfunctions Assist Route Service Manager Verify customer payouts Complete required paperwork in a timely manner Inform Route Service Managers of Gaming machine problems Provide outstanding team member and customer relations Assist customers with questions and complaints regarding slot machines. Provide answers and explanations and rectify problems as appropriate Meet attendance guidelines of the job and adhere to regulatory, department and company policies Keep work areas clean and free of safety hazards, debris, and litter Perform all job duties in a safe and responsible manner Qualification Requirements Must be at least 21 years of age Experience within VGT industry is a plus PC proficiency Previous customer service experience is a plus Ability to work nights, weekends, and some holidays Wiring, network, and troubleshooting experience is a plus Valid driver’s license Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.

STARTING SALARY

$20 to $22 per hour Equal Opportunity Employer We’re an equal opportunity employer and value diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. #J-18808-Ljbffr Prairie State Gaming