Customer Program Manager

Customer Program Manager Cross-Site Project Coordination | Schedule & Risk Management | High-Visibility Communication | SF Bay Area, CA ABOUT NEXXA Nexxa.ai is building artificial super intelligence for heavy industries — enabling machines, systems and operations to think, decide and act autonomously across manufacturing, large-scale infrastructure, logistics and legacy environments. Our mission is to translate deep technical breakthroughs into operational reality, solving some of the hardest systems-level problems in industry. THE ROLE Reporting to CPO We're hiring a Customer Program Manager to be the operational backbone of our customer delivery engine. You'll manage project schedules, status visibility, and cross-site coordination across Applied AI and core engineering teams operating across global sites — ensuring every engagement ships on time with full visibility. You'll work alongside a Delivery Manager who owns the customer relationship and outcome quality, core-engineering remote project manager. Your job is to make sure the delivery machine runs — schedules are tracked, risks are flagged early, handoffs are clean, and every stakeholder knows exactly where things stand at any given moment. WHAT YOU'LL DO Manage end-to-end project schedules for customer engagements across Applied AI (FDE team) and core engineering teams spanning multiple geographies and time zones Maintain real-time project status visibility — Confluence boards, Jira tracking, weekly status reports — so leadership, engineering, and the Delivery Manager always have a single source of truth Run internal project review cadences: bi-weekly planning reviews, customer submissions reviews, and dev question sessions across all active engagements Proactively identify risks, dependencies, and blockers before they become surprises — escalate to the Delivery Manager with proposed mitigations, not after deadlines slip Own cross-site coordination across multiple sites — bridging time zones, aligning handoffs, and ensuring nothing falls between teams Drive daily and weekly status updates across all active projects — post EOD updates in team channels with key changes, blockers, and next actions tagged to DRIs Prepare and deliver weekly internal status reports to the CPO every Friday — consolidating project health, risk register, and upcoming milestones across all accounts Track and maintain delivery governance artifacts: project plans, feedback/release trackers, QA checklists, go-live readiness assessments Coordinate resource allocation and capacity planning across FDEs and engineering — flag overload risks and propose reallocation before quality suffers Ensure Jira hygiene: correct assignees, updated due dates, closed tickets, and clean backlogs — so automated reporting and AI tools produce accurate outputs Support the Delivery Manager in preparing customer-facing materials: milestone review decks, progress summaries, and QBR data HOW THIS ROLE WORKS WITH THE DELIVERY MANAGER The CPM and Delivery Manager share the delivery mission but own different dimensions: You own: project schedules, daily/weekly status tracking, Jira hygiene, cross-site coordination, Confluence boards, internal reporting, resource capacity flagging, and governance artifact maintenance Delivery Manager owns: customer relationship, outcome definition, delivery quality sign-off, CSAT/NPS, escalation resolution, post-delivery retrospectives, and account expansion insights Together: the DM ensures we deliver the right thing at the right quality; you ensure we deliver it on schedule with full visibility and zero surprises WHAT WE'RE LOOKING FOR 5+ years in technical program management, project management, or delivery management — with at least 2 years managing cross-functional, cross-site engineering teams Proven experience managing 3–5 concurrent external facing projects simultaneously without dropping balls — you have a system, not just hustle Strong command of project management tooling: Jira, Confluence, Rocketlane (or similar), and spreadsheet-based reporting. You're the person who keeps these tools clean and current. Experience coordinating across time zones and distributed teams — you've worked with India/APAC engineering teams and know how to structure async handoffs Excellent written communication — your status updates are crisp, your escalations are clear, and your meeting notes are actionable. You don't write paragraphs; you write bullet points with owners and dates. Technical fluency — you can read architecture docs, understand data pipeline concepts, and have productive conversations with engineers about scope, effort, and trade-offs. You don't need to code, but you need to understand the work. Anticipatory mindset — you see risks coming before they materialize. You flag a Milestone 1 delivery risk on Monday, not on Thursday when it's due. Experience in enterprise SaaS, consulting delivery, or systems integration. Heavy industry experience (manufacturing, supply chain, energy) is a strong plus. KEY SUCCESS INDICATORS 100% of active projects have up-to-date Confluence boards with milestones, DRIs, and dates — refreshed daily, not weekly Zero surprise delays — risks are flagged at least 1 week before they impact a deadline, with proposed mitigations Weekly status reports delivered to Shashank (CPO) every Friday for Monday leadership calls — no exceptions, no late submissions Customer communication cadence running on schedule: weekly updates sent, bi-weekly check-ins held, milestone reviews documented Cross-site engineering alignment verified at every handoff — India team has clear specs, context, and deadlines before they start work Jira data quality at 100% — accurate assignees, no stale tickets, closed items marked done. Automated reports pull clean data. Resource conflicts identified and escalated before they impact delivery — capacity planning is proactive, not reactive NICE TO HAVE Experience with Rocketlane, Asana, or Monday.com for customer-facing delivery management Prior experience at a fast-growing startup (seed to Series B) where you built the PM process from scratch Experience working with AI/ML engineering teams — understanding model training timelines, data pipeline dependencies, and iterative delivery cycles Familiarity with enterprise procurement and vendor management processes (purchasing control towers, SOW reviews, NDA workflows) WHY NEXXA Architect the intelligence layer for the world's largest industrial companies — your designs will run with top Fortune 100 companies Work directly with the CPO and CTO on every engagement — ZERO layers of bureaucracy Backed by silicon valley top VCs, with access to their portfolio network and enterprise resources Early-stage equity with significant upside