Lead Personal Shopper, Curbside & Customer Service

At Brookshire Grocery Company (BGC), we’re not just about business—we’re about building a community where you can thrive. Based in Tyler, Texas, BGC is home to five unique banners—Brookshire's Grocery Company, Super 1 Foods, Spring Market, Fresh by Brookshire's, and Reasor's—operating over 215 + stores across Texas, Louisiana, Arkansas, and Oklahoma. We’re all about creating a workplace where you can thrive. At BGC, you matter, your contributions are celebrated, and your future is unlimited. Whether you're launching your career or ready to level up, you’ll find a supportive team, endless growth opportunities, and a chance to make an impact. Here’s What Sets Us Apart Wellness that works for you: Comprehensive medical, vision, dental, and prescription coverage. Flexibility and freedom: Paid time off to relax, recharge, and enjoy life. Ownership that empowers: 401(k) plan to help you build a solid future that the Company contributes to. Savings for your lifestyle: Exclusive employee discounts on the things you need most. Investing in your dreams: Scholarships and educational support to fuel your growth. Adventure awaits: Access to a 205-acre outdoor recreation area for unwinding, connecting, and having fun. When you join BGC, you’re not just starting a job—you’re becoming part of something bigger. We’re here to support your goals, inspire your journey, and celebrate your wins. Job Summary Leads and coordinates the assembly of customer orders received online. Provides leadership of department personnel; remains current in product selection and quality standards; as well as promotes customer service. Essential Duties And Responsibilities Oversees the preparation of orders received online by ensuring products are accurately selected from shelves and organized for order pick-up. Provides friendly and customer service-oriented attitude by answering phone calls, greeting customers, answering questions, and responding to customer complaints. Remains current on product knowledge and food safety standards to ensure quality and freshness of orders. Places orders in storage at proper food temperature and promptly retrieves from storage prior to customer’s arrival. Ensures accurate checkout totals for customers by properly weighing, keying, and scanning items. Maintains relevant job documentation related to Curbside operating procedures. Gives feedback to store management regarding department and partner performance. Identifies item out-of-stocks, recommends substitutions of similar value, and promotes advertised specials. Organizes, bags, and loads orders into customer vehicle. Accesses or memorizes product codes and remains familiar with ad and special items. Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, etc. Takes precaution when handling objects to avoid damage to products, property, etc. Maintains safe and sanitary working and shopping environment. Cleans workspace and cash wrap; and spot cleans spills and breakages. Uses suggestive selling initiatives to promote product sales. Responsible for maintaining and improving sales performance, financial results, public relations, product quality, and work standards. Knowledge, Skills And Abilities Intermediate knowledge of curbside department operations. Intermediate knowledge of cash register. Intermediate knowledge of food quality standards. Intermediate knowledge of temperature and refrigeration standards for selected products. Intermediate knowledge of Microsoft Office applications including Excel, Word, and Outlook. Basic mathematical and counting skills. Ability to determine ideal ripeness in produce. Ability to communicate effectively in written and verbal form with customers and partners. Ability to remain courteous with customers at all times. Ability to multi-task and work in a fast-paced environment. Ability to maintain a high level of accuracy. Ability to safely operate and maintain department equipment. Ability to safely operate a bailer. Ability to use non-precision and precision hand tools. Ability to work well with fellow partners and promote a team environment. Ability to learn new technology systems, methods and processes. Ability to work flexible schedules including nights, weekends and holidays. Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible. Must report any potential hazards that cannot be immediately remedied to a supervisor. Education, Experience And Qualifications High School Diploma or GED required and one or more years of related experience or an equivalent combination of education and experience required. Minimum of 18 years of age required; 21 years of age required in Louisiana. Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy. TABC/LACT/AATC certification required where applicable. Physical Demands Continuously required to use close vision, distance vision, depth perception or the ability to focus. Continuously required to use hands for reaching, touching or handling. Continuously required to use fine finger movements (ex. sorting and typing). Continuously required to stand or walk. Frequently required to talk and hear. Frequently required to push, pull, maneuver or lift objects up to 40 lbs. Frequently required to bend, kneel or squat. Occasionally required to push, pull, maneuver or lift objects up to 75 lbs. Attendance at work is required. Work Context And Environment Work is generally performed in a retail store. Occasionally exposed to extreme cold conditions (non-weather). Occasionally exposed to wet, slippery or damp conditions. Occasionally exposed to outside temperatures and weather. Occasionally exposed to cleaning agents. Quiet to moderate noise level. Ready to find your place? BGC is “A Career Where You Belong.” Brookshire Grocery Company strives to provide a safe, drug and alcohol-free environment for its partners and customers. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age , disability, genetic information or military status and any other trait protected by law. #J-18808-Ljbffr Brookshire Grocery Company