Senior Account Manager - Digital Marketing Services

Account Manager

Gemini Agency is a digital marketing agency that helps businesses grow through smart strategy, strong execution, and measurable performance. For over 30+ years we've adapted alongside the marketing industry, from the Yellow Pages era to search, social, and now AI-driven marketing. Today we focus on helping businesses compete in an environment where search behavior, automation, and AI are rapidly changing how customers find and choose companies.

Many of our clients operate in the home service industry including HVAC, plumbing, pest control, and other service-based businesses. We do not sell cookie-cutter marketing packages. Every program is customized based on the client's goals and the opportunities in their market.

Role Summary

The Account Manager serves as the primary point of contact for assigned clients and is responsible for helping them get real value from their marketing investment. This role is about ownership and leadership, not just managing communication. The Account Manager works with internal specialists to guide strategy, interpret performance, and help clients make smarter marketing decisions. The person in this role must be comfortable thinking critically, asking good questions, and helping clients understand what is working, what needs to change, and where the opportunities are.

What You'll Do

Guide Client Strategy

• Learn each client's business, market, and growth goals
• Help translate those goals into clear marketing priorities
• Provide guidance and recommendations based on performance data and market trends
• Identify opportunities that could improve results or expand the account

Be the Client's Trusted Advisor

• Serve as the main point of contact for client communication
• Lead regular client conversations about performance, strategy, and next steps
• Explain marketing performance in a way that makes sense to business owners and leadership teams
• Build long-term relationships based on trust, clarity, and accountability

Bring Clarity to the Internal Team

• Clearly communicate client goals, priorities, and feedback to internal specialists
• Help ensure everyone understands what success looks like for the account
• Encourage strong thinking and new ideas that could improve results
• On occasion provide some project management support.

Stay Focused on Results

• Monitor performance trends across marketing channels
• Ask questions when results don't make sense
• Look for ways to improve performance rather than simply maintaining the status quo

Skills & Experience

• 7+ years of experience in account management within a marketing agency environment
• Solid understanding of digital marketing including Paid Search, SEO, Social Media, and website performance
• Highly organized with the ability to manage multiple client accounts simultaneously without losing attention to detail
• Demonstrated success translating complex marketing performance data into clear, actionable insights for clients
• Exceptional communication skills with experience presenting to business owners and senior leadership
• Comfortable making decisions and providing strategic recommendations in a fast-moving environment where priorities shift
• A track record of growing client relationships through proactive thinking, trust and accountability
• Comfortable working in a fast-moving environment where priorities shift

Tools Knowledge

Platforms & Tools (Preferred Experience)

• Monday.com or a similar project management platform
• ServiceTitan (home service CRM) – strong plus
• Housecall Pro (home service CRM) – plus
• HubSpot (CRM and marketing automation)
• CallRail (call tracking and lead attribution)

Marketing & Reporting Tools

• Google Ads
• Google Analytics / GA4
• Meta Ads Manager
• SEO tools such as SEMrush
• Google Looker Studio or similar reporting platforms

The Kind of Person Who Does Well Here

The best Account Manager at Gemini are curious, organized, and proactive. They take ownership of their accounts and naturally look for ways to improve things rather than waiting to be told what to do. They stay calm when things get busy or complicated and focus on solving the problem. They are confident speaking with clients and comfortable having honest conversations about what is working and what needs to change. They also enjoy learning. Digital marketing is evolving quickly, especially with the impact of AI on search and discovery, and the people who succeed here are genuinely interested in how the industry is changing. Experience working with home service companies is a major plus, since many of our clients operate in that space.

Benefits & Work Environment

• Competitive salary based on experience
• Excellent health insurance plans for employees
• 401(k) with company contribution and financial planning resources to support long-term goals
• Generous paid time off and paid holidays
• Office closed between Christmas and New Year's to allow the team to fully recharge
• Hybrid work schedule with work-from-home days on Monday and Friday
• Summer hours half day Friday Memorial Day - Labor Day

• Training and professional development opportunities to help employees continue growing their skills
• Career development opportunities as the agency continues to grow
• A collaborative, supportive team environment that values accountability, curiosity, and doing great work

Why Gemini Agency

Gemini is a place for people who want to own their work and keep getting better at their craft. Our agency has evolved through every major shift in marketing from print directories to search, social, and now AI-driven discovery. We care deeply about understanding where marketing is going and helping our clients adapt. Many of our clients operate in the home service industry, where marketing performance has a direct impact on real businesses, real employees, and real communities. The work we do matters. Our culture is collaborative and supportive, but it is also built on accountability and effort. People here take pride in their work, show up prepared, and help each other solve problems. If you enjoy learning, thinking critically, and being part of a team that cares about doing the work well, you will likely feel at home here.