Patient Access Intake Specialist

Patient Access Intake Specialist

Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

This position is Monday-Friday, 5:15am-1:45pm at ACC Registration.

This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets for process accuracy and timeliness.

Responsibilities: Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary. Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible. Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances. Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.

Education Requirements: High school diploma or GED required; higher-level degree may satisfy this requirement. Licensure/Certification Requirements: Professional Experience Requirements: Require two (2) years of customer service and/or clerical experience Knowledge/Skills/and Abilities Requirements: