Customer Success Coordinator- Warehousing/ 3PL

DILE Solutions LLC

Job Description

Description:

The Customer Success Coordinator supports the daily execution of customer operations by monitoring performance, managing workflows, and ensuring accurate, timely communication. This role serves as a critical link between customers and warehouse operations, ensuring orders, inventory, and issues are tracked and resolved efficiently while maintaining high service standards.

Key Responsibilities

Daily Operations Monitoring (Control Tower)

Track inbound, inventory, and outbound activity
Monitor order flow and ensure SLA compliance
Identify and escalate operational issues including delays, shortages, mis-picks, and inventory discrepancies

Inventory & Order Management

Monitor inventory levels and maintain accuracy
Track inbound receipts and outbound fulfillment
Validate system data within WMS and investigate discrepancies

Customer Communication

Provide timely updates on order status, inventory levels, and shipment activity
Respond to customer inquiries in a professional and timely manner

Issue Tracking & Resolution

Log, track, and manage customer issues and exceptions
Coordinate with operations teams to resolve issues
Ensure follow-through until resolution and document outcomes
Escalate issues when necessary

KPI Tracking & Reporting

Maintain performance dashboards including:
- Order accuracy
- On-time shipping
- Inventory accuracy
- Issue tracking and resolution timelines
Prepare reporting data for customer reviews led by Customer Success Managers

Warehouse Coordination

Communicate operational priorities such as rush orders and special handling requirements
Ensure adherence to established SOPs

Billing & Administrative Support

Assist with validating customer charges (storage, handling, materials, and accessorial)
Help resolve billing discrepancies
Maintain accurate customer account documentation

Work Environment & Schedule

Warehouse and/or office environment (based on company operations)
Schedule may vary based on operational needs

Requirements:

1–3 years of experience in customer support, logistics, or warehouse operations
Familiarity with Warehouse Management Systems (WMS) and inventory/order workflows
Strong attention to detail and organizational skills
Ability to multitask in a fast-paced environment
Excellent communication and problem-solving skills

Apply

Vacancy posted a month ago

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