Assistant General Manager

The Assistant General Manager (AGM) works alongside the General Manager to support all aspects of café operations while helping create a warm, authentic, and inspiring environment for both guests and team members. Assistant General Managers play an important role in leading daily operations, supporting team development, and ensuring exceptional hospitality and operational execution throughout the café.
Our Assistant General Managers work side by side with the Front of House team and in partnership with the Cafe Head Chef and Back of House team to uphold Tatte’s standards across hospitality, quality, service, and café performance. In the absence of the General Manager, the AGM assumes all GM responsibilities.
We are looking for leaders who are passionate about hospitality, thrive in fast paced environments, and have the ability to inspire, develop, and support strong teams while maintaining operational excellence.
KEY RESPONSIBILITIES
We expect our Assistant General Managers to:
Lead with warmth, authenticity, and professionalism
Deliver exceptional guest experiences while upholding Tatte’s hospitality standards
Support the development and coaching of managers and hourly team members
Lead teams through accountability, operational execution, and service excellence
Maintain high standards for cleanliness, organization, food safety, and visual presentation
Live Tatte’s core values and help support our mission
Have flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays
Summary of Responsibilities
Support the General Manager in ownership of the business and daily café operations
Model authentic and engaging hospitality while creating a welcoming café environment
Support recruiting, hiring, onboarding, and training of new team members
Identify and help develop strong talent across all levels of the café
Support performance management conversations and ongoing coaching and development
Maintain and uphold all Tatte brand and visual standards
Lead team members through effective and efficient operational execution
Ensure food safety, sanitation, and operational compliance standards are consistently met
Support café level communication and change management initiatives related to new products, service standards, and operational updates
Contribute to food, labor, and controllable costs remaining within company expectations
Support café administrative responsibilities and operational follow through
Other related assignments as necessary
ESSENTIAL FUNCTIONS / WORKING CONDITIONS
Ability to work a flexible schedule based on business needs, including days, evenings, weekends, holidays, and emergencies as needed
Ability to work 10+ hour shifts and stand, sit, squat, or walk for extended periods of time
Ability to walk up and down stairs and read operational materials
Ability to grasp, reach overhead, push, lift, and carry up to 50 pounds
QUALIFICATIONS & EXPERIENCE
Minimum 1 year of management experience, preferably in a high volume, full service, or polished fast casual restaurant environment
Ability to work well under pressure in a fast paced and constantly evolving environment
Excellent verbal and written communication skills
Highly organized with strong attention to detail
High integrity and professionalism
High school diploma or equivalent required
Preferred Skills
Hospitality degree in Hospitality Management, Hotel Management, or Restaurant Management preferred
Proficiency in Microsoft Office including Word, Excel, and OutlookPrevious experience with UltiPro, Toast POS, CrunchTime, and TeamworX preferred
ServSafe, Allergen, and ChokeSaver certifications preferred
OUR BENEFITS & PERKS
Competitive Pay: $66,000–$81,000 annually, depending on experience
Quarterly bonus program
Paid vacation and sick time
401(k) with company match
Free employee assistance program services
Flexible schedules with no late nights
Health, dental, and vision insurance
Free meals and drinks
Exciting potential for growth
Please note that we hire managers for the greater Boston market, and while we strive to place them in cafés that are convenient to them, placement at specific cafés is not guaranteed.
Learn more about us at tattebakery.com
Join us on our journey to create something special!
Please note that Tatte is an E-Verify employer.