Front Desk Concierge - ROOST Tampa

Front Desk Concierge - ROOST TampaTampa, FloridaMethod Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.ROOST Tampa is a design-forward, apartment-style hotel offering a warm, residential experience in the heart of the city. Rooted in thoughtful service, elevated comfort, and Method Co.'s signature approach to hospitality, ROOST Tampa blends the ease of home with the sophistication of a boutique hotel.Position OverviewWe are seeking a warm, polished, and highly attentive Part-Time Front Desk Concierge to join our team. This role is ideal for someone who excels in guest service, communicates with confidence, and enjoys creating a welcoming, seamless experience from the moment guests arrive.This position will primarily support overnight operations, with a combination of daytime shifts as needed. From an operational standpoint, the ideal schedule includes two overnight shifts from 11:00 PM–7:00 AM, along with one daytime shift each week, scheduled for either 7:00 AM–3:00 PM or 3:00 PM–11:00 PM depending on business needs.As a Front Desk Concierge, you will serve as the primary point of contact for guests—handling check-ins, offering thoughtful recommendations, and ensuring every interaction reflects the elevated hospitality standard of the property.Key ResponsibilitiesGreet guests with warmth, professionalism, and genuine hospitalityManage check-ins, check-outs, and reservation inquiries with accuracy and efficiencyAssist guests with questions, requests, and personalized recommendationsMaintain strong knowledge of hotel amenities, local attractions, and surrounding neighborhoodsHandle phone calls, emails, and guest communications in a polished, timely mannerCollaborate with housekeeping, maintenance, and management to support smooth daily operationsMaintain a clean, organized, and guest-ready front desk and lobby areaResolve guest concerns with empathy, professionalism, and sound judgmentSupport administrative tasks, record-keeping, and shift documentationQualifications1+ year of front desk, concierge, or guest-service experience (hotel or luxury residential preferred)Strong communication skills and a naturally warm, guest-focused demeanorAbility to multitask and remain composed in a fast-paced environmentProficiency with reservation systems and front-office softwareStrong attention to detail and organizational skillsAvailability for overnight shifts, with flexibility for daytime, weekend, and holiday coverageWhat We OfferCompetitive hourly payOpportunities for growth within a dynamic hospitality groupA collaborative, design-driven work environmentEmployee dining perks across propertiesSick time & vacationHealth, vision, and dental benefitsWorking Conditions/Environment:The person having this position may have to stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day.Agility in executing fast-paced movements to navigate different areas of the property efficiently.The person having this responsibility may have to move, pull, carry, or lift objects weighing at least 50 pounds.The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.