Operations Manager

Join the Experts in Pool Surfacing and Renovation

At Jackson Pool Surfaces, we believe pool surfacing is more than a job - it's a craft. Based in Grandview, Missouri, we specialize in delivering high-quality pool resurfacing and renovation services, providing an outstanding customer experience from the initial call to the final walkthrough.

We are seeking a dependable team member who ensures high-quality work, leads others effectively, and delivers all tasks and projects on time with a strong focus on exceptional client satisfaction.

Role Summary:


The Operations Manager oversees projects from contract through completion, ensuring coordination between clients, office staff, field teams, and vendors. This role manages project execution, including scheduling, dispatching, materials ordering, permitting, and client communication, while monitoring project progress and operational performance.

The Operations Manager also supports day-to-day financial and HR operations, including timekeeping, onboarding, offboarding, and general business transactions. The role promotes accountability, maintains efficient workflows, and ensures compliance with company policies, licensing, permitting, and safety standards to support effective business operations and a high-quality client experience.

Reporting Relationship:
Owner

Classification: Full-time, Exempt

Schedule: This is a full-time position with a typical schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m. Flexible scheduling may be available as determined by leadership and business needs. The role is performed primarily onsite, with some remote work permitted as responsibilities allow.

Scope of Role:

• Oversee projects from contract through completion, ensuring coordination between clients, office staff, field teams, and vendors.
• Coordinate crew schedules, job assignments, and field logistics.
• Ensure materials, permits, and approvals are ready before work begins.
• Monitor project timelines, progress, budgets, and operational KPIs; identify variances and resolve issues.
• Coordinate vendor invoices, receipts, expense documentation, billing information, accounts receivable follow-up, and other general financial tasks.
• Coordinate day-to-day HR activities, including timekeeping, onboarding, offboarding, and employee documentation.
• Lead administrative staff, delegate responsibilities, and promote accountability and consistent execution.
• Oversee office workflows, project and job files, operational communications, and compliance records.
• Coordinate sales-to-operations handoffs, ensuring project information is accurate and complete.
• Serve as the primary operational contact for clients throughout the project lifecycle, ensuring timely communication and issue resolution.
• Develop and maintain operational procedures, workflows, and tracking systems to improve efficiency and follow-through.
• Ensure adherence to company policies, licensing, permitting, safety standards, and applicable regulatory requirements.
• Identify operational risks, bottlenecks, and process gaps, and implement solutions.
• Other responsibilities as assigned

Required Qualifications:

• Bachelor's degree in Business, Operations, Construction Management, or a related field preferred.
• 3+ years of experience in operations, project management, construction, or business administration.
• Experience coordinating projects, schedules, materials, vendors, and field teams.
• Experience leading staff, delegating responsibilities, and promoting accountability.
• Ability to support financial processes, including vendor invoices, expense documentation, billing, and accounts receivable follow-up.
• Experience coordinating employee onboarding, offboarding, timekeeping, and routine HR administration.
• Strong organizational, project coordination, problem-solving, and multitasking skills.
• Experience working with clients and maintaining professional relationships.
• Proficiency with business management systems, spreadsheets, CRM platforms, and reporting tools.
• Comfortability with using and implementing workforce technologies.
• Strong communication skills, attention to detail, and commitment to accuracy.
• Ability to identify operational issues, improve workflows, and manage competing priorities.
• Integrity, professionalism, reliability, and accountability in all work.

Work Conditions:

Work is primarily performed in an office environment, with regular interaction with administrative staff, field leadership, and clients. The role may also require time spent in a warehouse or operational setting to coordinate materials, equipment, and project logistics.

The position may require the ability to sit or stand for extended periods, use a computer for prolonged durations, communicate effectively in person and by phone, and occasionally lift or move materials up to approximately 25-30 pounds as needed. Some walking between office, warehouse, and jobsite areas may be required.

Benefits:

• Health insurance stipend
• Employer-matched retirement plan
• Paid time off and paid holidays
• Long-term growth opportunity within a rapidly growing company

Jackson Pool Surfaces is proud to be an equal opportunity employer and are committed to considering all qualified applicants. If you meet the qualifications and are excited about this opportunity, we would welcome the opportunity to review your resume. Please note that we do not provide visa sponsorship at this time and do not engage outside agencies or recruiters for any roles.