Customer Experience Specialist

Customer Experience Specialist (Deck Ambassador) This position is ideal for someone who is naturally warm, highly dependable, and takes pride in creating a great experience for every child and family. At British Swim School, you are not just working a shift—you are part of a mission to help children gain lifesaving water safety skills. As a Deck Ambassador, you are the welcoming face of our swim school. Parents rely on you. Children look to you for reassurance. Your role makes a real difference every single day. We are looking for someone who is friendly, reliable, and takes ownership of their responsibilities. Pay & Benefits Paid training Paid birthday off Free uniform and swag Monthly paid team training (with lunch) Supportive, positive work environment Opportunities for advancement Schedule Part Time Weekends Availability Required Saturday Afternoons Sunday Afternoons (Consistent weekly schedule) Perfect for someone looking for meaningful part-time work. What You’ll Do Welcome families and help children feel comfortable Check swimmers in and direct them to their lessons Support instructors and parents during lessons Help keep the pool deck organized and running smoothly Set up and clean up equipment Provide outstanding customer service This is an active, on-your-feet role. What We Look For Our BEST team members are: Extremely reliable Naturally friendly and positive Comfortable talking with parents and children Professional and responsible Team-oriented Detail-oriented Reliability is essential. Families and instructors depend on you. Requirements Must be 18 or older Weekend availability Comfortable in a warm pool environment Able to stand and move for several hours Comfortable using tablets and apps Customer service experience is a plus. Why This Job is Different Many of our team members stay because: The work is meaningful The environment is positive The team is supportive They feel appreciated This is a great role for: College students Teachers or educators Parents returning to the workforce Anyone who loves working with children About Us Our mission is to help every person, regardless of age or ability, become a safe and happy swimmer. You will be part of a team that helps save lives. To Apply Please include a brief note explaining why you feel you would be a great fit for this position. #J-18808-Ljbffr