Maintenance Supervisor - The Sullivan Apartments

Maintenance Supervisor

NHE, Inc. is seeking an experienced Maintenance Supervisor to lead maintenance operations for a multifamily community. This role oversees all maintenance functions, including repairs, unit turns, preventive maintenance, safety, vendor coordination, and supervision of on-site maintenance staff. The ideal candidate is skilled, organized, safety-minded, and committed to delivering excellent service to residents.

Key Responsibilities

• Supervise, schedule, and perform daily maintenance operations.
• Coordinate with the Community Manager on unit walks, inspections, move-ins/outs, and project planning.
• Ensure all repairs/replacements necessary for apartment to be occupied are completed.
• Manage weekly make-ready schedules and service request assignments; monitor progress and quality.
• Assist with hiring, training, coaching, and evaluating maintenance staff.
• Respond to and prioritize resident service requests; ensure timely completion with minimal callbacks.
• Walk and prepare vacant units; ensure all repairs and cleaning are completed prior to move-in.
• Identify safety hazards, perform property safety audits, and ensure proper use of PPE and procedures.
• Oversee preventive maintenance for equipment, systems, and apartments.
• Manage inventory, order supplies within budget, and assist with annual budget planning.
• Maintain clean, organized maintenance areas; respond to emergencies and weather-related issues.
• Coordinate vendor work, warranty items, and quality control.
• Perform maintenance technician duties as needed.

Qualifications

• 5+ years general maintenance experience; 1+ year multifamily/industrial/institutional service request experience preferred.
• Previous supervisory experience required.
• Strong troubleshooting skills in HVAC, plumbing, electrical, appliances, pools/spas, irrigation, and related systems.
• Valid driver's license or reliable transportation.
• Ability to read/write English at an intermediate level and perform basic math.

Skills & Abilities

• Proficiency with maintenance tools and equipment (HVAC gauges, plumbing tools, leak detectors, electrical meters, etc.).
• Strong decision-making, multitasking, organization, and attention to detail.
• Excellent communication and interpersonal skills with residents, coworkers, and vendors.
• Ability to work independently while maintaining professionalism and confidentiality.

Certifications

• EPA Freon Recovery Type I & II or Universal (required).
• CAMT certification, HVAC training, plumbing or boiler certifications, appliance/compressor repair training.
• Any required state/local permits (pool operations, electrical, HVAC, plumbing).

Physical Requirements

• Ability to lift 50 pounds, climb ladders/stairs, work on rooftops, and perform physically demanding tasks.
• Regular exposure to outdoor weather, chemicals, electrical systems, and power tools.
• Must use appropriate safety equipment and participate in on-call and after-hours schedules.

Benefits

• HDHP or PPO health insurance options
• Dental & Vision insurance
• Short- and Long-Term Disability
• Group Life Insurance
• HSA & FSA options
• Employee Assistance Program
• 401(k)
• 12 paid holidays (including a birthday holiday)
• Up to 130 hours of PTO

Based in Greenville, SC, NHE provides professional, resident-focused real estate management services for multifamily communities and homeowner associations. Our team is committed to excellence, supported by extensive training, technology, and industry expertise.

EOE