Permit Technician

Growth Management Department Front Desk RepresentativePerforms advanced clerical, administrative, and customer service work in support of the Growth Management Department. This position serves as a primary point of contact at City Hall and is responsible for staffing the front desk, greeting visitors, answering incoming telephone calls, responding to general inquiries, and directing residents, business owners, contractors, developers, and other members of the public to the appropriate City department or personnel.Examples Of DutiesServes as the primary front desk representative at City Hall, welcoming and greeting visitors and providing a professional and positive first impression of the City.Answers, screens, and directs incoming telephone calls, emails, and in-person inquiries to the appropriate City department, employee, or outside agency.Provides general information regarding City services, departments, procedures, and operations.Assists residents, business owners, contractors, developers, and visitors in identifying the appropriate resources and personnel to address their questions and concerns.Maintains a professional, courteous, and helpful demeanor when interacting with the public, including individuals who may be frustrated, dissatisfied, or unfamiliar with City processes.Coordinates with other City departments to facilitate effective communication and customer service.Accepts, reviews, and processes applications for building permits and zoning applications.Receives and processes applications for Business Tax Receipts and related licensing activities.Schedules building inspections and coordinates inspection requests for the Building Official and applicable inspection personnel.Compiles, organizes, and maintains building permit files, application folders, departmental records, and associated documentation.Conducts research of departmental records, property information, permit history, and other relevant documentation.Prepares reports, correspondence, notices, and other administrative documents as assigned.Enters, updates, retrieves, and maintains information within departmental software systems and electronic databases.Provides administrative assistance and general support to the Building Official and other Growth Management Department personnel.Assists customers with understanding application submittal requirements, departmental procedures, and general permitting processes.Performs other duties as assigned or required.Typical QualificationsHigh School graduate or possession of an acceptable equivalency diploma.Two (2) years of general office, administrative, or customer service experience. Experience in municipal government, construction-related industries, permitting, or public-facing customer service is preferred.Experience working with computers, office equipment, and standard business software applications is highly desirable.Ability to effectively interact with the public and provide professional customer service in a fast-paced office environment.A comparable amount of training, education, or experience may be substituted for the minimum qualifications.Supplemental InformationHigh School graduate or possession of an acceptable equivalency diploma.Two (2) years of general office, administrative, or customer service experience. Experience in municipal government, construction-related industries, permitting, or public-facing customer service is preferred.Experience working with computers, office equipment, and standard business software applications is highly desirable.Ability to effectively interact with the public and provide professional customer service in a fast-paced office environment.A comparable amount of training, education, or experience may be substituted for the minimum qualifications.BenefitsThe City of Crystal River offers a complete benefits package to full-time employees including health care, dental, vision, life insurance, holidays, vacation, and sick leave.Vacation & Sick Leave AccrualPaid holidaysEmployee health insurance costs covered by the City including a HSA plan option with $150 monthly contribution from the CityEmployee dental coverage costs covered by the City$25,000 Life and AD&D Insurance paid for by the CityParticipation in Florida Retirement System Pension Plan (FRS)