Manager Sr., IT Infrastructure GSS

Position: Sr. Manager, IT Infrastructure, GSS Location: Richmond, VA Employment Type: Full time, open-ended, hybrid Work environment: Hybrid – remote not considered Salary Range: $100,000–$115,000 per year with outstanding benefits About This Role The IT Infrastructure Manager ensures reliable, secure, and scalable infrastructure services across ChildFund International’s global footprint. Reporting to the Director of Cybersecurity, Risk and Data Protection, this role leads the Infrastructure team and partners with Technology and business leaders to deliver dependable platforms and connectivity. Key Areas of Ownership Global infrastructure and network service model with centralized standards, regional execution, and strategic partners to support ChildFund’s decentralized operating environment. Azure governance and architecture, including global Azure network architecture (hybrid connectivity, segmentation, resiliency, and cost optimization), landing zones (with development teams), monitoring/alerting, backup/DR, and secure-by-default/Zero Trust patterns aligned with Cybersecurity and data residency needs. Microsoft 365 collaboration and remote connectivity (Teams/voice/video) performance, supported by proactive observability and service health dashboards. AI readiness and capability building: ensure infrastructure foundations can support AI‑enabled services securely and at scale; upskill the team through standards, training, and reusable patterns. On‑premises infrastructure operations (servers and VMware), including capacity planning and lifecycle practices. Infrastructure budgeting, forecasting, and cost optimization across regions and products. Clear communication of infrastructure strategy, priorities, risks, and tradeoffs to executive and nontechnical stakeholders. Required Experience and Education 8+ years of progressive IT experience, including 3+ years in infrastructure engineering, operations, or cloud platform management in a multi‑site or global environment. At least 2 years of experience leading a team. Demonstrated experience governing Microsoft Azure, including subscription/resource governance, landing zones, networking, compute/storage, monitoring, backup/DR, security posture, cost management, and lifecycle/patching. Strong experience with Microsoft identity and productivity ecosystem (Entra, Active Directory, Microsoft 365, Intune) and supporting collaboration/remote work services; Power Platform experience a plus. Experience managing on‑premises server and virtualization platforms (including VMware), including capacity planning, patching/lifecycle, backup/restore, and incident/problem/change processes. Experience defining and operating infrastructure/network services using IT service management practices (incident/problem/change, service catalogs, SLAs/OLAs) and service health/observability metrics across regions and partner‑delivered services. Experience supporting data residency/sovereignty requirements and infrastructure business continuity practices (BCP/DR planning and testing, backup/restore validation, and major incident response) in a multi‑country environment. Vendor and contract management experience for network/cloud connectivity and managed services, including performance management, renewals, and cost optimization. Experience managing budgets and forecasting for infrastructure services, with practical cost optimization (Azure Cost Management and/or FinOps preferred). Relevant certifications preferred (e.g., Azure Administrator/Architect, Microsoft Security, ITIL); experience managing MSPs/strategic partners strongly preferred. Primary Responsibilities Define and operate a global infrastructure and network service model leveraging centralized standards, regional execution, and strategic partners; lead the Infrastructure team to deliver reliable, secure core services (cloud, network, servers, storage, backup, and monitoring). Own Azure platform management and architecture: subscription governance; landing zones (with development teams); global Azure network architecture (hybrid connectivity, segmentation, resiliency, and cost optimization); monitoring/alerting; backup/DR; and ongoing platform/system optimization. Manage on‑premises server and virtualization environments (including VMware), ensuring platform stability, capacity planning, patching and lifecycle practices, backup/DR integration, and a prioritized roadmap to reduce technical risk and improve resiliency. Optimize global connectivity for Microsoft 365 collaboration (Teams/voice/video) and remote work; manage network/cloud connectivity vendors and partners, including performance, cost, and renewals. Implement proactive observability and performance monitoring across network and cloud services (dashboards, alerts, and service health metrics) to protect end‑user experience. Partner with Cybersecurity to embed Zero Trust into Azure and network architecture (secure baselines, identity/access controls, segmentation, and logging/telemetry) and align infrastructure practices to data residency and compliance requirements. Lead a team of systems administrators and own infrastructure business continuity, including DR planning/testing, backup/restore validation, and major incident response leadership with clear stakeholder communications. Drive service operations and operational maturity: incident/problem/change; service metrics (SLAs/OLAs and, where appropriate, SLOs/SLIs); runbooks/SOPs; post‑incident reviews; and measurable reliability and performance improvements. Use approved AI tools (e.g., Microsoft Copilot) to accelerate infrastructure operations work products—incident communications, change summaries, runbooks/SOPs, and post‑incident reviews—while maintaining accountability for final quality. Drive AI‑ready documentation standards for infrastructure knowledge (clear ownership, consistent structure, currency, and findability) and maintain a curated knowledge base to improve self‑service support and onboarding. Manage network and cloud infrastructure budgets, forecast growth, and optimize cost across regions and products; proactively identify cost drivers and recommend mitigation options. Drive AI readiness and team capability building: mature cloud/network/identity foundations for AI‑enabled workloads; standardize reusable patterns; and identify repeatable operations suitable for automation and AI‑assisted workflows. Align stakeholders across regions and headquarters by translating technical constraints into business impact, building consensus on standards and priorities, and communicating options, recommendations, and risks clearly to leaders. Core Competencies Teamwork – the ability to work effectively and collaborate with others; values and respects individual differences. Communication – demonstrates empathy and tact when communicating with others and uses a storytelling approach when appropriate. Results orientation – gets things done; takes proactive steps to achieve organizational goals and quality standards. Decision making – uses good judgement, critical thinking, and non‑traditional ways to evaluate problems and opportunities; reflects and innovates to improve decisions and outcomes. Resilience – thrives and grows in rapidly changing, demanding, and complex environments. Digital literacy – adopts and champions new technology to relevant contexts, stays aware of technological trends and embraces technological solutions to business challenges. Other Required Competencies The ability to read, speak, and write fluently in English; additional languages (French, Spanish, or Portuguese) are a plus. Influence and executive communication – align technical and non‑technical stakeholders, build consensus on standards/priorities, and communicate strategy, risks, and recommendations clearly. Infrastructure operations and service ownership – cloud and networking fundamentals (DNS/DHCP/VPN), identity, server/virtualization administration, security baselines, backup/DR, monitoring/observability, and continuous improvement. Vendor, partner, and financial management – set expectations, manage performance/escalations, negotiate renewals/SOWs, and identify cost optimization opportunities. Leads with a focus on accountability and empowerment – coaches team members to improve, recognizes and rewards team and individual success, and effectively addresses complex performance issues. AI‑assisted work quality – skill in creating precise prompts, checking outputs for accuracy, noting assumptions, and communicating confidence or limitations clearly. Knowledge management for scaled operations – create, structure, and maintain runbooks and operational documentation so teams can reliably use search and AI tools to execute consistent, secure processes. AI readiness and continuous learning – stay current on the Microsoft ecosystem and AI‑enabled operations concepts (e.g., Copilot adoption, automation, alert correlation/noise reduction) and translate them into secure, supportable infrastructure practices through team enablement. Strong design thinking orientation towards innovation. #J-18808-Ljbffr ChildFund India Group