Sales Intelligence & Client Engagement Manager

Job Description

Job Title: Sales Intelligence & Client Engagement Manager (with background in the staffing industry)

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Job Type: Full-time

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Location: Reston, VA (Hybrid) OR Remote (We are open to hiring candidates based in EST, CST, and MST but NOT PST)

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About ARK:

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ARK Solutions, Inc. is an established IT staffing and consulting company supporting public- and private-sector clients across the United States.

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Looking for:

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ARK Solutions is looking for a thoughtful, highly communicative sales-support leader who enjoys research and is comfortable speaking with business contacts. This person will manage a small India-based research team, turn account intelligence into a practical client-entry strategy, and make targeted calls to DEI, HR, and Procurement contacts at internally managed companies.

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This is a hands-on role for someone who can research an account, understand how contingent staffing decisions are made, ask good questions, document what was learned, and hand a qualified opportunity to the U.S. client-engagement team.

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What you will do

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• Manage the day-to-day work of two India-based Market Intelligence Analysts, including assignments, priorities, turnaround expectations, quality review, and coaching
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• Review each account for internal versus MSP-managed staffing, likely program ownership, relevant HR/DEI/Procurement/IT stakeholders, and the most credible route into the organization.
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• Use ZoomInfo AI, GTM Studio, LinkedIn, company research, and JobDiva to understand target accounts and identify the right people.
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• Call DEI, HR, and Procurement contacts to learn how ARK can enter or develop an internally managed staffing program.
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• Identify the right decision-maker, supplier path, timing, current needs, and next step.
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• Create clear handoffs for ARK's U.S. client-engagement team.
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• Manage and coach two India-based market-intelligence analysts.
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• Keep research, calls, follow-ups, and opportunities organized in JobDiva.
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• Use discovery conversations to identify the right internal owner—not simply the first person who answers—and document the reasoning and next steps in JobDiva.
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• Partner with API on dashboards, activity visibility, quality standards, and process improvement; work with HR and the India Floor Manager on people and local execution matters.
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• Continuously improve research templates, call guides, handoff standards, and the use of ZoomInfo AI/GTM Studio based on what produces useful client conversations.
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What we are looking for

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• Bachelor's degree in Business, Marketing, Communications, Human Resources, Commerce, Supply Chain, Information Technology, or a related field.
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• 3–5 years of experience in at least one of the following: B2B inside sales, staffing or recruitment, client development, sales support, market intelligence, business research, procurement/vendor research, or sales operations.
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• Experience working in a business-to-business environment; consumer retail, door-to-door sales, residential sales, or general call-center experience alone is not relevant.
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• Hands-on experience using a CRM such as JobDiva, Bullhorn, Salesforce, HubSpot, Microsoft Dynamics, or a similar platform.
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• Experience using LinkedIn or LinkedIn Sales Navigator for professional research and contact identification.
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• Experience with ZoomInfo, GTM Studio, Apollo, Lusha, or a comparable contact-intelligence or sales-research platform is strongly preferred.
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• Working knowledge of Microsoft Office, particularly Excel, Outlook, Word, PowerPoint, and Teams.
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• Ability to research companies, identify relevant decision-makers, validate information, organize data, prepare account intelligence, and document activity clearly in a CRM.
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• Strong written and verbal communication skills, professional phone presence, curiosity, maturity, ownership, and persistence.
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