Project Coordinator - VA Onboarding & Operations (Remote)

United States

Suitability/Public Trust

Fully remote

Administrative Services/Customer Support

Overview

GovCIO is currently hiring for a Project Coordinator – VA Onboarding & Operations (Remote) to support enterprise-wide onboarding, access management, and operational coordination for programs supporting the Department of Veterans Affairs (VA). The coordinator manages resource onboarding and offboarding, maintains accurate documentation, oversees communication and reporting, and coordinates across PMO, operations, and technical teams. The coordinator will deliver accurate and timely onboarding support while maintaining compliance with VA SOPs, PIV requirements, and contract standards. This position is fully remote located within the United States.

Responsibilities

• Lead end-to-end onboarding and offboarding workflows for native and non-native resources supporting VA programs.
• Conduct VA onboarding orientations, develop clear guidance for the required onboarding materials and document process changes within Knowledge Base Articles (KBAs).
• Schedule and facilitate recurring weekly and monthly onboarding progress meetings.
• Monitor onboarding progress across multiple platforms, while communicating timely updates to managers and leadership.
• Ensure accuracy and completeness of onboarding documentation.
• Manage and maintain structured data, artifacts, and reporting dashboards supporting onboarding, ensuring information is current, accurate, and audit-ready.
• Utilize Excel, Power BI, SharePoint Lists, and other reporting dashboards to track milestones, validate data, and identify risks.
• Prepare executive-level onboarding status reports, presentations, and metrics summaries.
• Submit and track VA account access, laptop requests, and related IT service tickets through required portals.

Qualifications

Required Skills and Experience:

• Bachelor’s degree and 2+ years of experience in project coordination, operations support, onboarding, vendor management, or commensurate experience.
• Demonstrated experience managing operational processes and workflows.
• Strong communication skills and experience preparing executive-level reports.
• High attention to detail and strong documentation skills.
• Proven track record of meeting operational deadlines and managing multiple priorities in a fast-paced environment.
• Experience with customer support, compliance tracking, and SOP-driven work.
• Demonstrated ability to manage time-sensitive processes with a high degree of ownership and accountability.
• Strong data management skills, including maintaining accurate records, validating information, and ensuring data integrity across systems.
• Knowledge of Microsoft Office Suite with proficiency in Microsoft Excel, including pivot tables, basic charts, and data validation.

Preferred Skills and Experience

• Experience with customer service roles and exceeding customer expectations.
• Experience in workflow standardization or operational quality control.
• Experience auditing records or ensuring documentation accuracy.

Clearance Required

• Ability to obtain and maintain a Suitability/Public Trust clearance

Posted Salary Range

USD $60,000.00 - USD $70,000.00 /Yr.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can\u2019t do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview
• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

Equal Opportunity

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.