Customer Service Representative

Job Description

Job Description

Customer Service Representative- Moore's Electrical & Mechanical

Location: Altavista, VA

Pay: $16-$18/hr

Company Overview

Moore's Electrical & Mechanical is a 100% employee‑owned (ESOP) commercial and industrial services company serving Virginia and North Carolina since 1985. Our mission is to build people as well as buildings-doing all things with a servant's heart and leaving a positive, lasting impact. We vision employees to say Moore's is the best place they've ever worked, our customers to receive the best service they've ever had, and our communities to be strengthened by our work. Our values-Execute, Protect, Improve, and Character-drive every job we do.

The Role

The Customer Service Representative is responsible for responding to customer contacts for HVAC/R repairs and dispatching Service Technicians to the customer site. The Customer Service Representative is also responsible for creating work orders and submitting completed work orders to billing.

What You'll Do:

• Receive service calls via phone, email, and customer websites
• Input and monitor work order progress with consistent updates to the customer
• Prioritize and dispatch technicians for service calls; review call history to avoid duplicate calls
• Follow up on emergency overnight and weekend calls
• Review completed work orders and submit to billing team

You Bring:

• High School Diploma or GED
• Strong computer skills including working knowledge of Microsoft Office, email, and internet usage
• Excellent interpersonal and communication skills both written and verbal
• Strong organizational and time management skills
• Able to work individually with a teamwork mindset
• Call center experience a plus

Benefits That Matter:

• 100% employee owned; earn stock and profit sharing bonuses
• 401(k) with company match
• Health, dental, vision, short- and long-term disability, and life insurance
• Supplemental medical insurance
• Paternity and maternity leave
• Paid vacation & holidays including a safety incentive plan to earn more PTO
• Paid M‑Power volunteer hours to serve community
• Career growth & training opportunities

See more at our website mooreselectric.com. Drug screenings and criminal background/motor vehicle record checks will be performed.

Moore's is an equal opportunity employer.

Drug screen and background checks will be performed. Moore's policy requires a clean drug screen (including marijuana) and approved criminal background check results in order to become a Moore's partner. Also, some roles require a clean driving record in order to drive a company vehicle.