Funding Specialist - Contract

Funding Specialist Detail-oriented funding specialist responsible for customer communication related to bringing the customer's auto loan through to completion. This position will be responsible for making and receiving outbound calls in order to follow up and assist the customer through the buying and selling process. You will work directly with internal team members in multiple departments and externally with customers and vendors via email and will be expected to digitally communicate in an efficient manner. Responsibilities Organize customer information in a customer's file for efficient processing through the funnel Manage a pipeline of open contracts pending funding from our external lender partners Efficiently QA and verify a deals readiness for the shipping process Review and verify sensitive materials such as a driver's license, auto insurance, and vehicle titles Quality assure the structure and configuration of consumer contracts when they sell or purchase a vehicle with Vroom Confidentially manage, analyze, and process customers' credit applications, ensuring accuracy of customer data, and adherence to Vroom's processing policies. Assist customers with their questions related to their contracts or the overall process Own consistent follow ups on pending transactions Must be able to educate customers on financial products and processes Handle customer escalations with the ability to de-escalate issues Provide exceptional service to our customers. Ambiguous mindset towards cross functionally learning multiple processes outside of your own #J-18808-Ljbffr