Front Desk Sale Associate

Job Description

Job Description

Position Overview  

Spa Lavender is seeking a friendly, polished, organized, and sales-driven Front Desk Sales Associate to serve as the first and last impression for our guests. This role is essential to the overall guest experience and spa success. 

The ideal candidate is passionate about customer service, confident in sales conversations, and thrives in a fast-paced luxury spa environment. This position combines front desk operations, guest relations, appointment coordination, and membership/retail/service sales. 

This is not a passive receptionist role — we are seeking someone who is proactive, personable, and motivated to help grow the business through exceptional guest experiences and sales performance. 

Key Responsibilities  

Guest Experience  

• Greet all guests warmly and professionally upon arrival and departure.
• Create a welcoming, calm, and polished atmosphere that reflects Spa Lavender’s brand standards.
• Manage guest flow, check-ins, check-outs, and waiting area experience.
• Handle guest concerns and feedback professionally and discreetly.
• Build relationships with guests to encourage retention and repeat visits.

• Confidently recommend and sell spa services, memberships, packages, upgrades, add-ons, and retail products.
• Educate guests on treatment benefits and personalized service recommendations.
• Identify opportunities to increase guest retention and overall ticket value.
• Meet or exceed individual and team sales performance expectations.
• Process payments, memberships, gift cards, and promotions accurately.
• Participate in front desk sales initiatives, promotions, and contests.

• Manage appointment scheduling, confirmations, reschedules, and cancellations efficiently.
• Answer phones, respond to emails/texts, and assist online booking inquiries professionally.
• Maintain accurate guest profiles, notes, and booking records in the spa software system.
• Assist with daily opening and closing responsibilities.
• Follow all spa policies and procedures regarding scheduling and client communication.

• Maintain front desk cleanliness, organization, and retail displays.
• Support therapists and estheticians by helping maintain efficient schedule flow.
• Assist with inventory awareness and retail merchandising.
• Uphold company standards for professionalism, attendance, confidentiality, and cash handling.
• Assist with spa events, seasonal promotions, and marketing initiatives when needed.

• Previous customer service and sales experience required.
• Spa, salon, hospitality, retail, or membership-based business experience preferred.
• Strong communication and interpersonal skills.
• Comfortable initiating sales conversations and making service/product recommendations.
• Proven ability to upsell and confidently educate guests on memberships and retail.
• Highly organized, dependable, and detail-oriented.
• Ability to multitask while maintaining professionalism and composure.
• Comfortable using scheduling software, POS systems, and basic computer programs.
• Evening and weekend availability required.

• Ability to stand for extended periods.
• Professional appearance and positive attitude at all times.
• Punctuality, reliability, and accountability are essential.
• Ability to work collaboratively within a team-focused environment.

• Competitive hourly pay plus sales incentives and bonus opportunities.
• Employee discounts on spa services and retail products.
• Ongoing training and sales coaching.
• Growth opportunities within Spa Lavender.
• Supportive and team-oriented work environment.