Training Specialist

Duties

Specific duties include:

• Designs, develops, and implements training programs. These programs may be developed in-house, through contractor support, or by Commercial-Off-The-Shelf (COTS) and utilize all appropriate media (classroom, interactive television, videotape productions, computer based and web-based training).
• Identifies training needs using performance needs analysis tools, including but not limited to, surveys, focus groups and task analysis that provide feedback and priorities from employees, managers, supervisors, stakeholders and program participant.
• Analyzes training needs for VA Insurance programs (for employees, program participants and stakeholders) and plans projects to meet these needs.
• Analyzes the results of needs assessments and makes plans for training to meet identified needs.
• Reviews completed lesson plans and time requirements with Subject Matter Experts (SMEs) from other teams in order to assure that scope of course content will meet the customers' needs and overall time allowances are compatible with individual lesson plans.
• Conducts and participates in conferences, workshops, and briefings for internal and external stakeholders to inform, obtain information and develop goals and programs relating to claims processors, Insurance Call Center personnel, and all other various Insurance Service personnel.
• Plans and directs program area reviews and studies, ranging in complexity from specific operational functions and problems to program-wide applications.
• Plans and coordinates related training aid development activities to ensure that component parts of major items and quantities specified will meet program requirements for training classes.
• Evaluates training program effectiveness by review of reports, direct observation, discussion with team members and consultation with customers.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-12.

Work Schedule: Full time, Monday through Friday

Compressed/Flexible: Available (6:00am - 6:00pm)

Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Virtual: This is not a virtual position.

Position Description/PD#: Training Specialist; PD42242A and PD42241A

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not Required