Library Technician

Job Title

Library Front Desk / Customer Service Support (75%)

• Welcomes patrons into the program area/library and ensures that patrons are authorized to use library equipment and facilities.
• Registers library users so that these patrons may borrow library materials.
• Circulates library materials to patrons (checking library materials in and out) by using HQ approved Integrated Library Systems (ILS) software.
• Removes items from the book drop daily and clears these items from patron accounts.
• Reports high circulation items which are in poor condition or missing to supervisor.
• Compiles weekly overdue reports and calls patrons regarding overdue items from report findings to request that materials be returned. Reports overdue materials issues to supervisor for resolution.
• Completes weekly, monthly and quarterly program and collection usage reports.
• Assists with processing interlibrary loan requests.
• Re-shelves new and returned library materials.
• Responds to routine and non-technical requests for information and questions to access, identify and/or locate virtual and physical library materials.
• Assists with collection weeding projects.
• Assists with patron computer usage and troubleshoots minor hardware and software issues.
• Assists patrons with library equipment such as printers, copiers, computers, projectors, makerspace and gaming devices.
• Maintains a knowledge of current and upcoming library programs so that the incumbent may recommend these programs to patrons.
• Maintains a knowledge of other MWR programs so that the incumbent may recommend these programs to library patrons.
• Maintains library book displays.
• Ensures that library print marketing materials are current and well-stocked in targeted areas on base (fitness, galleys, medical support offices, and NEX are examples).
• Maintain knowledge of other program's point of service for library program in a collocated areas, ensuring patrons receive assistance from all MWR front desk team members.
• Sorts mail and checks magazines and newspapers as necessary.
• Informs leadership and library teammates when supplies are getting low and need reordering.
• Ensures cleanliness of the library building or designated space through general housekeeping such as dusting and vacuuming.
• Completes required military and library trainings on time.
• Promotes customer service awareness and demonstrates excellent customer service to all professional and patron contacts.

Library Program Support (25%)

• Assists library programmers with program preparations to include craft and decoration preparations.
• Assists library programmers with program execution to include set-up, tear-down, and presentation support.
• Assists program marketing by participating in library outreach activities. This may include taking the lead in presenting library program information to different commands and at installation community functions.
• Researches current library program trends and recommends popular library programs to library leadership.