Senior Billing Analyst

Overview Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens. Summary Of Position The Senior Billing Analyst is responsible for a strong and effective work product by maintaining high working standards in ensuring accurate and timely billing in line with contractual arrangements and internal stakeholder expectations. The Senior Billing Analyst is able to work independently and mentor junior team members. The Senior Billing Analyst is responsible for conducting research, analysis, recording, reconciliation and reporting for their book of business and holding themself accountable when results fall below expectations. The Senior Billing Analyst will build collaborative relationships with internal stakeholders to ensure accurate and timely customer billing and to ensure any concerns are communicated in advance to avoid unnecessary surprises. Essential Duties And Responsibilities Perform routine and complex account research, analyze variances and prepare appropriate reports for assigned book of business (BoB) at a high level of accuracy and efficiency. Perform month-over-month analysis, researching and resolving invoicing discrepancies and explaining variances with clear, concise and complete explanations and the ability to handle complex billing issues. As an expert in billing duties, systems, available reporting and established processes and procedures, coach and mentor two Billing Analysts by being their first point of contact. Work collaboratively with Billing, Collections and Cash Applications ensuring clear and timely communication of customer issues, manual billings and other important factors to ensure customer satisfaction. Coordinate with Client Manager, Client Services, Eligibility, Client Integration/Implementations, Operations as needed to address client special requests, new agreements/contract amendments, issues identified with client set up and/or billing and to reconcile accounts. Prepare customer account reconciliations for those accounts in your BoB that require such due to variances between customer remittance and billing following standardized format. Address activities assigned from Advanced Oracle Collections within 48 hours of receipt, unless otherwise noted or agreed upon. Answer and respond to internal and external calls and emails within 48 hours of receipt, unless otherwise noted or agreed upon. Process and record billing adjustments on assigned client accounts while adhering to department policy and internal controls. Process special instruction billing for book of business on a monthly basis, while appropriately updating as circumstances change. Escalate issues, delays and concerns in a timely manner to direct manager by providing a summary of the situation and a recommendation on how you feel your direct manager may want to handle resolution. Analyze billing procedures for improvement opportunities. Assist with audit support and revenue sampling for all revenue transactions. Qualifications Solid analytical, organizational, and problem-solving skills 5+ years accounts receivable, billing or related experience Ability to multi-task successfully, while remaining organized and aware of deadlines Ability to read and interpret sales contracts and related legal documents as it relates to billing Ability to work independently and mentor junior staff Strong written and verbal communication skills Team oriented Proficient in Office (Word, Outlook, PowerPoint) Intermediate knowledge of Excel Experience with CRM (i.e., Salesforce) and/or ERP systems (i.e., Oracle) is a plus The base salary range for this position is $75,000 - $85,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions. We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details. As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified. Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Why join Teladoc Health? Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference. Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day. Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways. Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs. Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn. As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy. In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind. #J-18808-Ljbffr Teladoc Health