Cafe General Manager

We’re a fast-growing, values-driven café brand that’s redefining what everyday food service can be. With locations in vibrant neighborhoods across major cities, we focus on meaningful moments, consistent quality, and community-driven service. Our mission is simple: deliver excellent coffee and culinary experiences while fostering a positive, people-first culture. The Role The Store Operations Leader plays a pivotal role in driving daily success at one of our flagship café locations. This position combines hands‑on leadership with strategic oversight to create a welcoming and efficient environment for both guests and team members. As a Store Leader, you’ll be responsible for maintaining top‑tier standards in customer service, operational precision, product delivery, and team growth. Key Responsibilities Build and nurture a motivated, inclusive, and high‑performing team Lead by example, setting a strong tone of professionalism, kindness, and accountability Train and mentor team members, ensuring continuous development at all levels Manage team scheduling, timekeeping, and payroll coordination Collaborate on hiring decisions and guide onboarding for new team members Ensure every guest has a consistently outstanding experience Address customer concerns with empathy and professionalism Encourage and model hospitality that goes beyond the transaction Gather and act on customer feedback to refine service delivery Maintain health, safety, and cleanliness standards to meet all local and internal requirements Monitor and manage inventory, vendor orders, and supply chain flow Handle cash management, compliance audits, and back‑of‑house reporting Ensure beverage and food items meet brand standards for taste, presentation, and consistency Train team members on product knowledge and preparation techniques Monitor waste, manage portioning, and minimize operational losses Who You Are 3–5 years of leadership experience in hospitality, retail, or food & beverage Proven ability to lead and develop diverse teams Skilled in operations management, scheduling, and inventory systems Strong communicator and confident decision‑maker Energized by fast‑paced environments and shifting priorities Passionate about creating memorable experiences and serving others Experience working in specialty coffee or café environments Familiarity with POS systems and labor management tools Knowledge of food safety standards and regulatory compliance What We Offer Competitive salary ($65,000–$75,000 depending on location & experience) Quarterly performance bonuses 3 weeks Paid time off and sick leave Medical, dental, and vision benefits Ongoing professional development opportunities A dynamic, supportive work environment where your voice matters #J-18808-Ljbffr