Service Advisor

Service Advisor / Service Writer

Bidleman Ford - Auburn, NY

Bidleman Ford in Auburn is growing, and we're looking for an experienced Service Advisor / Service Writer to join our team.

We're looking for someone who is:

• Dependable
• A true team player
• Professional with customers
• Motivated to grow with a dealership that is building for the future

This is a great opportunity for an advisor who wants more than just a job - we want someone who wants to be part of a team, help us continue to grow, and grow their own career with us.

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

What You'll Do

• Greet service customers and create a great first impression
• Write repair orders accurately and efficiently
• Communicate repair recommendations clearly
• Keep customers updated throughout the service process
• Coordinate with technicians and the parts department
• Help maintain a smooth, high-quality customer experience
• Follow up with customers as needed

What We're Looking For

• Previous service advisor/service writer experience preferred
• Strong communication and customer service skills
• Organized and able to handle a fast-paced environment
• Positive attitude and team-first mindset
• Dependable attendance and professionalism
• Ford experience is a plus (but not required for the right person)

Why Bidleman Ford?

• Growing dealership with strong opportunity
• Supportive team environment
• Room to grow within the company
• Competitive pay plan designed to attract experienced professionals
• Opportunity to make an impact in a busy service department

If you're a dependable team player who takes pride in doing things the right way and wants to grow with a dealership that is moving forward, we'd like to talk to you.

Apply today and join the team at Bidleman Ford in Auburn.

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.