Group Ticket Sales Internship

Group Ticket Sales Internship

The Group Ticket Sales Intern will assist both the Box Office Manager and Group Sales Representatives with prospecting and contacting new ticket sales clients to confirm or develop interest in the upcoming season with regards to group outings, employee appreciation events, or suite nights. The Group Sales Intern will also help manage ticket information in the ticketing system and keep records current and accurate using CRM. Responsibilities will also include assisting other departments when requested or needed. All job tasks should be performed in compliance with the philosophy, policies, goals, and budget of the Wisconsin Timber Rattlers.

Other duties of the Group Sales Intern will consist of handling incoming ticket calls and providing customer service to current and potential ticket package holders. This position is a seasonal position running from January through September.

Essential Functions

• Understand and effectively meet or exceed individual and team ticket goals by prospecting for new inside/outside sales accounts through cold calls, telemarketing, texting, and email.
• Operate ticketing software and CRM to keep records current and accurate.
• Assist with mailing of tickets and other sales materials.
• Creating daily signage to notify groups which spaces they have on game days.
• Maintain cleanliness and organization of all group spaces prior to home games.
• Assist Group Sales and Food & Beverage Departments to ensure group picnics run smoothly.
• Prep picnic wristbands on game days and support Hospitality Greeters.
• Track specialized group links through FEVO to push sales.
• Generate prospecting lists and new group leads.
• Promote and sell all types of inventory to clients, providing suggestions for new items and upselling.
• Assist Group Sales Department in distribution/processing of tickets.
• Outbound Group Sales Outreach.
• Assisting with tabling events to promote individual, group, and season tickets throughout the community.

Skills/Qualifications

• Strong customer service skills and the ability to professionally interact with fans.
• Experience with proper phone etiquette.
• Ability to multi-task and work in a fast-paced environment while staying organized.
• Team minded and the ability to work both alone and as a group.
• Problem solving and conflict management.
• General experience or skills with Microsoft Office Platforms including but not limited to Microsoft Excel and Microsoft Outlook.
• Willingness to learn and try new things.

Other duties would include assisting the front office staff with other tasks as they arise, tarp pulls on both gamedays and non-gamedays, along with assisting with the game day staff development. Representatives will have an opportunity to shadow and learn about other departments as well. Start Date: January 2027.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.