Service Assistant - Boating Industry

Job Description

Job Description

Schock Boats is the respected Southern California boat dealership known for delivering a premium ownership experience—from initial purchase through long-term service and support. We are an authorized Yamaha and Mercury outboard service center and proudly represent Grady-White and Jeanneau , brands recognized for quality, performance, and reliability. Our service department operates with a hands-on, team-oriented culture focused on technical accuracy, efficiency, and customer satisfaction.

Schock Boats, putting boats and families together for 80 years.

Position Summary

Schock Boats is seeking a Service Assistant to support our marine service and parts department. This role plays a key part in maintaining workflow efficiency, accurate repair orders, effective scheduling, and professional customer communication. The ideal candidate has dealership experience, is comfortable working in Lightspeed Dealer Management Software (DMS) , and understands how service, parts, and technicians work together in a high-performing service department.

This is a full-time hourly, on-site position suited for candidates with 2–5 years of experience in a marine or automotive dealership environment.  Weekday schedule with occasional weekend availability based on seasonal demand, plus some weekend assistance with boat shows and other events.

Core Responsibilities

Service & Customer Support

• Act as a front-line support contact for service customers
• Assist in capturing customer concerns and translating them into clear repair orders
• Provide professional communication and service updates

Repair Orders & Scheduling

• Write, open, and maintain repair orders with accuracy and attention to detail
• Assist with service scheduling and calendar coordination
• Support technician workflow and service prioritization

Parts & Warranty Support

• Assist with parts lookup, ordering, receiving, and staging
• Support manufacturer and parts warranty documentation
• Ensure warranty records are complete and submitted accurately

Systems & Administration

• Use Lightspeed DMS to manage repair orders, parts, scheduling, and customer records
• Maintain organized service documentation and records
• Support Service Manager and service advisors with daily operations
• Assistance with events such as boat shows and open houses.

Qualifications

Required

• 2+ years of experience in a marine or automotive dealership
• Experience with:
• • Lightspeed DMS
  • Writing repair orders / service writing
  • Scheduling and customer service
  • Parts and warranty support
  • Warranty processing
• Strong organizational skills and attention to detail
• Professional communication skills

Preferred

• Experience with Yamaha and/or Mercury outboard motors
• Marine dealership background
• Vocational training, technical certification, or hands-on technical training
• Familiarity with service department workflows and best practices

Compensation & Benefits

• Compensation: Competitive for Southern California , based on experience and level of vocational training, technical certification, and hands-on technical experience

Benefits Include:

• Health insurance
• Paid vacation and holidays

How to Apply

Apply through ZipRecruiter with your resume highlighting relevant service, parts, dealership experience , and any technical training or certifications.

Schock Boats is an Equal Opportunity Employer.

Schock Boats is the leading Southern California dealer for Grady-White Boats and Jeanneau Powerboats, in business for 80 years.

Company Description

Schock Boats is the leading Southern California dealer for Grady-White Boats and Jeanneau Powerboats, in business for 80 years.