Technical Support Engineer 2, Premier - Denver

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on assisting prospects and customers with any technical questions about Datadog. PSEs engage with Datadog’s Premier Customers via standard technical support channels, but are also involved with cadence calls, demos and presentations, conferences, and various side projects. You will work directly with Datadog’s Premier Customer base, and will be immersed in a fast‑paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers. At Datadog, we place value in our office culture – the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work‑life harmony that best fits them. What You’ll Do: Respond to client requests (phone, chat, tickets) on a fast‑paced team while continuing to educate our clients on the use of the platform. Develop relationships with our Premier Customers, working hand‑in‑hand to truly know their distinct environment. Reproduce issues and dive into the 600+ integrations that Datadog works with. Build out documentation and knowledge‑based articles for a variety of technologies. Drive product conversations based on needs and problems learned during client interactions. Participate in routine health‑check meetings with Premier Customers. Work from a Datadog office 3–5 days per week. Who You Are: Experienced in multi‑channel technical support at a SaaS company (2+ years of related experience). A tinkerer with some programming experience and a basic knowledge of Linux. Self‑motivated, detail‑attentive, and with a desire for continuous learning. A critical thinker who defaults to a client‑centric approach. Decision maker but knows when the decision should be escalated. Have been in a Premium/Enterprise technical support role previously. Knowledgeable of current infrastructure and monitoring solutions and technologies. Able to work a rotating schedule that requires weekend availability. Benefits and Growth: Best‑in‑breed onboarding. Generous global benefits. Intra‑departmental mentor and buddy program for in‑house networking. New hire stock equity (RSUs) and employee stock purchase plan (ESPP). Continuous professional development, product training, and career pathing. An inclusive company culture, able to join our Community Guilds and Inclusion Talks. Compensation: The reasonably estimated yearly salary for this role at Datadog is between $81,000 and $119,000 USD. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. #J-18808-Ljbffr