Dev Support Engineer

Job Title

This is a remote position. If not located in LATAM, PLEASE DO NOT APPLY, thanks

At GBH, we don't just do tech, we live it, breathe it, and build it with purpose. We're the dreamers, the builders, the strategists who turn ideas into digital experiences that actually matter. Whether it's crafting seamless mobile and web apps, unlocking insights through big data, or rethinking tech strategies, we do it all with impact in mind and belonging at heart. We're Geared for Impact. Built for Belonging. And always ready for what's next. In this role, you will manage our support queue, develop & maintain Python scripts to import & export customer data, triage customer issues, and ensure we adhere to our SLA. You will be reporting to the Head of Engineering. You will be responsible for:

• Manage our Jira support help desk, and ensure SLAs are met
• Build and continuous improve the support processes
• Develop & maintain Python scripts to import & export data
• Manage support requests for customers across
• Triage customer issues by checking logs, run simple database queries
• Perform root cause analysis for production errors and recommend improvements
• Work with different team members and stakeholders representing all areas of the business
• Regularly prepare and present content to stakeholders

Requirements:

• 3+ years of professional experience in software engineering (front-end, back-end, or full-stack roles)
• 3+ years of experience supporting SaaS platforms
• 3+ years of experience with Python in production environments
• Bachelor's degree in Computer Science or a related field (or equivalent experience)
• Experience designing and consuming APIs, including GraphQL
• Solid understanding of version control best practices using Git
• Strong communication skills and comfort working with technical and non-technical stakeholders
• Advanced English proficiency

Based on LATAM only. Meet the Team We're a company that empowers people. Instead of rules, we have three company values to let you do what you do best. You're free to be passionate, innovative, collaborative, live a life of integrity, care for those you work with, and delight our customers. On this team you´ll work with a group of talented professionals.

Benefits Why Join GBH? Our Culture: A friendly, fast-paced and inclusive environment. We rely on an open and empathetic culture that constantly promotes the growth of our team. Learning & Development: We do our best to set the best baselines to accelerate your career. Benefits & Rewards: We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Equal Opportunity: The selection process for this position ensures compliance with the principle of non-discrimination by sex, origin (including racial or ethnic), age, marital status, disability, religion or belief, political opinion, sexual orientation, union affiliation, social status, or language.