Patient Care Representative

The Urgent Care

Job Description

Looking for a highly motivated and positive individual to add to our team. Must have a professional, friendly, and enthusiastic phone presence and ability to interact with patients with a positive CARING impact. Your responsibilities include but are not limited to checking patients in, validating insurance, managing the waiting room, answering phone calls, making check-in times, triage patients, and making sure our patients have a 5-star experience. Ability to provide patients with outstanding patient care by applying best practices and quality service to aid in the health and well-being of our patients, while also standing by the mission and values of The Urgent Care. Candidate must be able to get along well with others and be able to work in a fast-paced environment. Must have availability on weekends, afternoon/night shift (3 pm - 9 pm), and holidays. Great job opportunity for entry-level.

Patient Care Representative Duties and Responsibilities:

Greet patients in a friendly and professional manner
Answer incoming phone calls and respond to patient questions, providing information about services, pricing, and scheduling
Schedule patient check-in times for all locations
Verify patient insurance data and collect payments when necessary
Maintain patient records and ensure accurate data entry
Communicate effectively with patients, providers, and other healthcare professionals
Provide support to clinical staff as needed
Triage patients
Assist with patient check-in and check-out processes, including providing necessary paperwork and ensuring accurate billing information
Maintain a clean and organized work environment, including patient waiting areas and exam rooms
Adhere to all HIPAA and patient privacy regulations
Participate in training and continuing education to stay up-to-date on healthcare industry developments and best practices

Patient Care Representative Requirements:

High School Diploma or Equivalent
Pass periodic testing triaging patients (ex. taking blood pressure)
Possess a strong desire to help others
Compassionate and sensitive to patients' needs and concerns
BLS certified within 90 days of employment
Bilingual in Spanish and English a PLUS*
Open and flexible availability (with a minimum of 20-30 hours per week)
Ability to commute between two of our five clinics (*if necessary. Locations are in Gretna, Harvey, Mid-City, Uptown, and LaPlace)

We will train you on everything you need to know but we will prioritize candidates who have:

Medical Assistant Certificate or Associates degree in related field
Minimum 2 years customer service experience
Previous experience in medical environment, EMR systems, working with patients
Ability to work in a fast-paced, high-patient volume environment

Benefits:

Health Insurance (BCBS)
Dental Insurance (BCBS)
Vision Insurance (BCBS)
Retirement 401k
Life Insurance
Short/Long term disability
Medical stipend at clinic (includes family after 90 days)
Holiday Pay

Job Types: Full-time, Part-time

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Vacancy posted 17 days ago

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