IT Depot Technician

IT Depot Technician

As an IT Depot Technician, you will make an impact by keeping our depot operations running smoothly and efficiently. You will own the end-to-end management of IT inventory, from receiving and storage to order fulfillment and shipment, while ensuring accuracy, compliance, and operational excellence. This is a hands-on role for someone who is highly organized, proactive, and takes pride in maintaining a well-run depot environment. You will be a valued member of the Cloud and Infrastructure Security team, working closely with management, customers, and vendors to support seamless day-to-day logistics.

In this role, you will:

• Unload incoming shipments, verify items against documentation, and place them in the correct storage locations
• Maintain and organize inventory storage space within the depot to ensure accessibility and efficiency
• Pick, pack, and label orders for shipping, ensuring accuracy and timely fulfillment
• Prepare outgoing shipments, load trucks, and ensure proper packaging and labeling standards are met
• Operate forklifts, pallet jacks, and other warehouse equipment safely and efficiently
• Perform cycle counting, Kanban, and physical inventory counts on a yearly and quarterly basis
• Maintain inventory levels using RFID technology, including receiving, storage, and auditing
• Manage the disposition of return to inventory (RTI), return to vendor (RTV), and end-of-life company assets
• Identify, troubleshoot, and resolve inventory discrepancies, providing opportunities for process improvement
• Communicate inventory issues, missing items, and shipment damage to management in a timely manner
• Work with ServiceNow and hardware asset management systems to track and manage inventory
• Collaborate with customers and supervisors to determine configurations, lead times, and end-of-life analysis for contracted equipment
• Build and maintain strong relationships across functions and teams to support smooth operations
• Interact with customers in a polite, efficient, and responsive manner to ensure high service standards
• Work toward becoming the location subject matter expert (SME) across all aspects of inventory management

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Beaverton, OR.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered:

• 2+ years of experience in inventory management, including knowledge of processes, procedures, and product dating methods
• Experience with cycle counting, Kanban, and physical yearly and quarterly inventory counts
• Hands-on experience with RFID technology for maintaining inventory levels, including receiving, storage, and auditing
• Proficiency with ServiceNow and hardware asset management systems
• Experience managing RTI, RTV, and end-of-life disposition of company assets
• Ability to consistently lift boxes up to 40 pounds throughout an 8-hour shift
• Strong problem-solving and root cause analysis skills
• Strong written and verbal communication skills

These will help you stand out:

• Knowledge of inventory lifecycle management and best practices
• Experience working directly with customers and vendors in a service-oriented environment
• Highly proactive, solution-driven mindset with strong interpersonal skills
• Experience with warehouse equipment including forklifts and pallet jacks
• Ability to maintain visibility and accountability to both customers and internal team members

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed.

Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

About Cognizant:

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information:

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

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