Shuttle Driver- Sheraton Northbrook Il

Shuttle Driver / Bell Person

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Shuttle Driver / Bell person for the Sheraton Chicago Northbrook, Northbrook IL 60062.

The Shuttle Driver / Bell Person provides exceptional guest service by safely transporting guests, assisting with luggage, and offering porter services throughout the hotel. This role is critical to creating a positive first and last impression by delivering warm, professional, and efficient service while ensuring guest comfort, safety, and satisfaction.

This position combines transportation services with bell/porter duties and supports overall hotel operations.

• Safely transport guests to and from the airport and other designated locations.
• Follow all traffic laws and company safety procedures.
• Remain calm and professional in high-traffic or emergency situations.
• Assist guests with luggage during shuttle service.
• Clearly communicate hotel services and amenities during transport.
• Use a handheld device if required for scheduling or logging trips.
• Maintain cleanliness of the shuttle vehicle (inside and outside).
• Ensure vehicle is fueled and taken for routine service as needed.
• Clean and maintain lobby, entrances, and courtyard areas.
• Assist valet and other departments when needed.
• Support hotel operations during busy periods.
• Follow hotel conduct, grooming, and uniform standards at all times.
• Maintain professional appearance with uniform and name tag.
• Perform other duties as assigned by management.
• Greet guests warmly upon arrival and departure.
• Assist guests with unloading and loading luggage to and from vehicles.
• Transport guest luggage to and from rooms using carts or by hand.
• Deliver guest items promptly (laundry, newspapers, irons, extra linens, etc.) and maintain a written log of deliveries.
• Explain hotel features, amenities, fire exits, TV, A/C, ice locations, and services.
• Provide directions and recommendations for local attractions and establishments.
• Deliver newspapers to occupied rooms nightly.
• Maintain a friendly, professional, and service-oriented demeanor at all times.
• Respond promptly to guest inquiries in person and by phone.

Qualifications and Requirements:

• High School Diploma or equivalent preferred.
• Valid driver's license required (per state and company requirements).
• Must meet company insurance and driving eligibility requirements.
• Prior experience in hospitality, shuttle driving, bell service, or valet is preferred.

This job requires the ability to perform the following:

• Strong customer service and communication skills.
• Ability to handle guests with patience, tact, and professionalism.
• Ability to lift, carry, push, and pull luggage up to 50 lbs.
• Ability to communicate effectively in English (verbal and written).
• Ability to remain calm under pressure and in busy environments.
• Basic comfort using handheld devices.

Physical Requirements

• The employee must be able to perform the following with or without reasonable accommodation:
• Sitting: Frequent
• Walking: Occasional
• Climbing Stairs: Occasional
• Bending/Stooping: Frequent
• Grasping: Constant
• Pushing/Pulling: Frequent
• Lifting/Carrying: Frequent (up to 50lbs)
• Talking, Hearing, Seeing: Constant

Equipment Used

• Shuttle van and other hotel vehicles
• Luggage carts
• Handheld devices

Hourly-$15.00

Insurance: Medical, dental, vision insurance available for full-time employees and their families; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account

Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match

Paid Time Off: Vacation Time - 80 hours on your first 3 years of service; Sick Time 1 hour accrued per 30 hours worked

Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day

Other benefits: Career Growth Opportunities/ Manager Training Program, Reduced Room Rates throughout the portfolio, Third Party Perks (Movie Tickets, Attractions, Other), Access to our Talent team to help you reach your career goals.