Customer Relations Representative - State Farm Agent Team Member

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Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ABOUT OUR AGENCY: Our agency has proudly served the community for 30 years, and our strength comes from the incredible diversity and dedication of our team. With roots spanning nine countries - including the U.S., Guyana, India, Colombia, Nicaragua, Costa Rica, El Salvador, and Puerto Rico - we've built a culture that celebrates unity, respect, and belonging. We treat each other and our customers like neighbors, and that genuine warmth shines through in everything we do.

We're actively involved in the Summit community, participating in events like the Summit Street Fair and Movie Night at Screen on the Green, as well as hosting educational insurance seminars to help residents better understand their coverage options. We also support local organizations including the Summit BIG (Believe/Inspire/Grow) POD, GRACE Food Pantry, Seton Hall University's Joseph A. Unanue Latino Institute, and local high school sports and theater programs.

Professional development is at the heart of our agency. We support every team member through the licensing process and provide continuous training - from structured programs and companywide sessions to one-on-one coaching and leadership development. We offer clear career paths for advancement, including opportunities to become an Agent Aspirant and ultimately own your own agency.

Our office culture blends professionalism with celebration. We recognize hard work through bonuses, production-based awards, and even a weekly lottery drawing with cash or time-off prizes. Throughout the year, we host team bonding events that celebrate milestones, achievements, and the joy of working together.

We offer a comprehensive benefits package including medical, dental, vision, life insurance, a retirement plan, and ongoing bonuses and incentives.

We're looking for team members who are truly "people-first" - reliable, motivated, analytical, and ready to learn. If you're passionate about helping others, eager to grow, and thrive in a collaborative, culturally rich environment, you'll fit perfectly in our welcoming and accomplished team.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Glisel Jimenez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.


We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.


RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.

Compensation: $45,000.00 - $70,000.00 per year


My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Summit, NJ and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.