Training and Education Coordinator I - Health Department

Job Summary Training and Education Coordinator I – Open until filled. Classification: 5575 – Training and Education Coordinator I, Salary Grade 11. Eligible to earn an annual salary of $56,555 to $79,164, depending on experience. This is a grant‑funded position ending November2027, with the first review of applications on 07/31/2026. The role supports the Education and Training Development (ETD) team by independently managing assignments related to the documentation, analysis, and improvement of organizational business processes that enhance effectiveness and operational efficiency. The position requires strong self‑direction, organizational skills, and the ability to manage multiple priorities with minimal supervision while maintaining accuracy and attention to detail. Responsibilities Independently manage assignments related to the documentation, analysis, and improvement of organizational business processes. Revising and developing business processes and policies; creating new workflows when needed; producing clear, accurate, and well‑structured standardized documentation for procedures and guides. Collaborate with cross‑functional stakeholders to gather information, implement improvements, and translate complex processes into user‑friendly documentation that supports the ETD team’s training materials and programs. Document existing business processes to ensure accurate, clear, and accessible records of current workflows and procedures across programs and departments. Analyze business processes using Lean Six Sigma principles to evaluate efficiency, identify bottlenecks, and determine whether current processes are the most effective method of operation. Review and edit existing processes to improve clarity, reduce redundancy, and increase overall operational effectiveness. Identify gaps in current workflows, including missing, unclear, or undocumented processes that impact service delivery or training needs. Develop new business processes when gaps are identified, ensuring alignment with organizational goals, compliance standards, and best practices. Create and maintain standardized documentation for all processes, including step‑by‑step procedures, workflow guides, and supporting training materials to ensure consistency and ease of use. Design, update, and implement training and education materials for staff and clients, conduct initial orientation, and provide continuing education to comply with regulatory changes. Coordinate and investigate compliance with federal, state, and local policies, conduct quality control audits, and report findings to management. Assist management in identifying training needs, analyzing productivity levels, and recommending solutions to enhance performance. Serve as a technical advisor for interpreting relevant policies, laws, and regulations; compile statistical data and prepare reports for presentation to management and the Board of Supervisors. Essential Functions Researches, coordinates, and develops materials for staff training and client education on procedures, rules, regulations, forms, requirements, and equipment. Assists management in identifying training needs and providing staff and client education. Collects, compiles, prepares, updates, and assembles training and presentation materials and manuals. Designs new training and education materials and/or updates materials on a regular basis. Conducts initial training/orientation for newly hired staff. Delivers training to classes and individuals through lectures, demonstrations, exercises, and workshops. Conducts continuing education to comply with changes in regulations and resolves specific performance deficiencies. Coordinates and investigates compliance with policies and audits, reporting findings to management. Participates in the review of productivity levels, analyzes problem areas, identifies training needs, and recommends solutions. Assesses implementation of policies and/or procedures and makes recommendations for changes or supplemental training. Provides additional training as needed. Serves as a technical advisor for interpreting relevant regulations governing the area of assignment. Compiles data and prepares reports for area of assignment for presentation to management and the Board of Supervisors. Minimum Qualifications Bachelor’s degree from an accredited college or university with a major in education, business, public administration, government, political science, or a field applicable to the department’s operations. One year of professional experience conducting staff/client training and education. Alternatively, one year as a professional trainer or educator with Pima County; qualifying education and experience must be documented in the education and work experience sections of the application. Preferred Qualifications Minimum one (1) year of experience in business process analysis, process improvement, organizational development, or a related field, preferably in a government or large organizational setting. Minimum one (1) year of experience documenting, analyzing, and improving workflows, standard operating procedures (SOPs), or organizational processes. Minimum one (1) year of experience developing training materials or supporting employee training and development initiatives. Experience with or knowledge of applying Lean Six Sigma principles or similar continuous improvement methodologies to evaluate and improve business processes. Licenses and Certifications Valid driver license required at the time of application; an Arizona driver license required at the time of appointment. Subject to a 39‑month DOT Motor Vehicle Record review to determine suitability to operate county vehicles. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Equal Employment Opportunity Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law. #J-18808-Ljbffr Pima County