Manager, Campaign Operations

Overview

How You'll Make an Impact

As the Manager, Campaign Operations, you will play a pivotal leadership role within the ERM Advertising Operations team. You will guide and develop a team of Campaign Analysts responsible for delivering high-performing retail media campaigns for our partners. Your impact will be felt through the operational excellence you drive, the strategic oversight you provide, and the cross-functional collaboration you lead to ensure campaigns launch flawlessly, optimize effectively, and deliver measurable results. You will be both a hands-on expert and a people leader, elevating team performance while shaping the processes, tools, and standards that power ERM's campaign delivery engine.


Responsibilities

What You'll Achieve

• Lead and manage the daily workflows, priorities, and development of a team of Campaign Analysts supporting advertiser media campaigns.
• Oversee the successful setup, launch, optimization, and performance of campaigns across Epsilon Retail Media, social, search, and banner channels.
• Own end-to-end campaign optimization to ensure pacing, critical metric achievement, and full delivery.
• Establish and implement accounts specific standards and operational workflows for the team.
• Troubleshoot and resolve delivery or technical issues in partnership with Client Integration Engineering (CIE) and other internal teams.
• Develop and maintain the Ad Ops campaign performance optimization playbook and standard operating procedures.
• Support and standardize onboarding processes for new retail partners and new ERM product delivery tools.
• Identify and implement automation and efficiency improvements across campaign delivery and reporting.
• Serve as a trusted expert on ERM campaign performance, providing data-driven insights and context to internal and external partners.
• Lead team training, process development, and AI/automation initiatives with minimal oversight.
• Partner closely with Client Solutions, Sales, Retailers, Analytics, Media Delivery, and Operations to deliver best-in-class customer service and campaign outcomes.

Qualifications

Who You Are

• What You'll Bring with You
  • 8-10 years of Ad Operations experience in a fast-paced environment.
  • Proven success developing and rolling out SOPs, training teams, and implementing new workflows, products, and platforms.
  • Strong analytical skills with experience building reporting and data models and translating insights into action.
  • High attention to detail, strong multitasking abilities, and comfort working under pressure.
  • Critical thinker with a proactive, self-motivated approach to problem-solving.
  • Strong interest in technology, data-driven solutions, and operational excellence.
  • Ability to work both independently and collaboratively across teams.
  • Excellent written, verbal, and presentation communication skills with internal team members and external partners.
  • Demonstrated thought leadership in careful planning and improving operational efficiency.
  • Strong organizational and time-management skills with the ability to manage timelines and deliverables effectively.
• Why You Might Stand Out from Other Talent
  • Experience managing and developing ad operations teams, including senior-level professionals.
  • Background in ecommerce media, retail media, or search platforms-or the ability to learn quickly.
  • Working knowledge of retail, ecommerce, and the broader digital advertising landscape.
  • Bachelor's degree in advertising, Marketing, Communications, or a related field.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Base Salary: $89,300.00 - $192,300.00


Actual compensation within the range will be dependent upon, but not limited to the individual's skills, experience, qualifications, location and application employment laws. The salary pay range is subject to change and may be modified at any time.

The application deadline for this job posting is 06/24/2026.

Additional Information

When You Join Us, We'll Create Something EPIC Together
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation-shaping our culture, guiding our decisions, and uniting us in common purpose.

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:

• Time to Recharge: Flexible time off (FTO), 15 paid holidays
• Time to Recover: Paid sick time
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms.


Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to View email address on click.appcast.io to request an accommodation.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

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