Lead Receptionist

Become a part of our caring community The Lead Receptionist is responsible for front desk operations of a healthcare facility. This role involves greeting patients, scheduling appointments, handling inquiries, and maintaining patient records. The Lead Receptionist ensures a smooth and welcoming experience for patients and supports the medical team with various administrative tasks. This position assumes ownership and leads advanced and highly specialized administrative, operational, and customer support duties that require independent initiative and judgment. You will report to the Center Administrator. Responsibilities Greet patients and visitors, in person and over the phone. Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules. Maintain patient records, ensuring accuracy and confidentiality; work in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems. Ensure patient accounts are updated correctly; may include collecting copay at time of visit. Answer incoming calls, respond to patient inquiries, and provide general information. Ensure the reception area is tidy, sanitized, and well‑stocked with necessary materials. Assist with several administrative tasks; may involve monitoring performance metrics, conducting team huddles, and taking on center administration responsibilities in the absence of the Center Administrator. Act as a Subject Matter Expert (SME) for the receptionist team, offering training and guidance; may involve traveling to support multiple centers. Address and resolve any issues, escalations, or complaints from patients or staff. Decisions and Oversight Decisions are regarding the daily priorities for an administrative work group and external vendors. These decisions include coordinating work activities and monitoring progress towards schedules/goals. Additionally, the role often oversees work of others and is the primary administrative owner of a main process or program. Work within broad guidelines with little oversight. Use Your Skills to Make an Impact Use your skills to make an impact Required Qualifications Minimum of 1 year of medical reception experience Experience in leading a team/department Experience with value‑based care models Familiarity with medical terminology Proficient with EMR systems Strong passion for enhancing patient care and experience Excellent customer service and phone skills Collaborative team player with a positive attitude Able to multitask in a fast‑paced environment Detail‑oriented and highly organized Skilled in MS Office (Word, Excel, Outlook, Access) Preferred Qualifications Bilingual in English and Spanish Work Hours Monday – Friday 8:00 to 5:00 Scheduled Weekly Hours: 40 Location Onsite at Jacksonville, FL/Conviva Normandy Additional Information This role is considered patient‑facing and is part of the company’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB. Pay Range $39,000 - $49,400 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. #J-18808-Ljbffr