Systems Administrator

About Brothers International Food Holdings, LLC:

At Brothers International, we are passionate about creating high-quality food products that enrich lives and bring people together. Our Ingredients division supplies top-quality fruit and fruit juice concentrates to a number of Fortune 100 food companies. Our Consumer Packaged Goods (CPG) division includes Brothers-All-Natural, the #1 Freeze-Dried Snack Brand, and also produces private label freeze-dried fruit snacks for some of the leading retailers in the US.

Headquartered in Rochester, NY, with offices in Florida and China, we are an innovative global leader in the food industry. We take pride in our commitment to excellence, sustainability, and the well-being of our communities.


We are seeking an experienced, proactive Systems Administrator to join our IT team, fully on-site in our Rochester office. This role is designed for a candidate with deep technical expertise and excellent leadership skills. The successful candidate will take a strategic approach to supporting end users, overseeing help desk operations, and ensuring the stability and security of our core IT systems-especially those involving Microsoft Entra, Intune, and server hardware.

Essential Functions:

• Advanced System Administration:
  • Lead the configuration, maintenance, and monitoring of both physical and virtual server environments.
  • Manage identity and access systems using Microsoft Entra ID (Azure AD) and Active Directory, ensuring secure and optimized user experiences.
  • Oversee the deployment and management of devices and applications through Microsoft Intune, including MDM and endpoint compliance strategies.
• User Support & Help Desk Management:
  • Oversee and resolve IT support tickets with a focus on efficiency and user satisfaction.
  • Provide expert-level support to end users for hardware, software, and system issues.
  • Develop and refine documentation processes, ensuring a robust knowledge base for recurring issues and solutions.
• Hardware & Infrastructure Management:
  • Take point on the installation, configuration, and advanced troubleshooting of server hardware and network equipment.
  • Implement proactive maintenance routines and hardware upgrades to sustain and improve system performance.
  • Manage and support on-premise infrastructure, including printers, switches, and storage systems, ensuring seamless integration with IT operations.
• Security & Compliance Oversight:
  • Enforce and enhance IT policies and procedures related to security, access control, and data protection.
  • Collaborate with senior team members to monitor systems for vulnerabilities and proactively address security risks.
  • Conduct regular audits to ensure compliance with industry standards and internal policies.
• Project Leadership & Strategic Initiatives:
  • Take a leadership role in IT projects, including system upgrades, deployments, and migrations.
  • Collaborate with cross-functional teams and external vendors to deliver reliable and innovative technology solutions.
  • Mentor junior team members, sharing expertise and best practices to elevate overall team performance.

Requirements:

• Bachelor's degree in computer science, IT, or relevant field, plus 5+ years of progressive experience in systems administration or IT support roles. Equivalent combinations of education and experience may be considered.
• Deep technical expertise with NTFS permissions, DFS, DHCP, DNS, GPO, and Hyper-V administration.
• Proven experience with Microsoft Entra (Azure AD) and Intune in a business environment.
• Extensive hands-on experience managing Windows servers and advanced hardware troubleshooting.
• Demonstrated experience with PowerShell or scripting languages for automation preferred
• Relevant certifications preferred, such as Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Windows Server, or equivalent.
• Comprehensive knowledge of Microsoft 365 and Windows operating systems.
• Exceptional problem-solving skills with a proven ability to troubleshoot and resolve complex technical issues independently.
• Outstanding communication skills and a strong customer service focus, with experience in leading technical support teams.
• Ability to travel to our other worksites (Tampa, FL and Fort Lauderdale, FL) on a quarterly basis.

Why Brothers International?

• Innovation: Be part of a company that values creativity and encourages innovation in the ever-evolving food industry.
• Team Collaboration: Join a collaborative work environment where your ideas and contributions are recognized and celebrated.
• Global Impact: Contribute to a company with a global presence, making a difference in the lives of people worldwide through our diverse range of food products.

Compensation: In the spirit of pay transparency, the starting pay for this role is between $60k - $85k per year.

Note:

Brothers International is an equal opportunity employer who does not discriminate based on race, color, citizenship, religion, gender, sexual orientation, national origin, age, disability, veteran's status or any protected category. We encourage veterans and people with disabilities to apply.